I came in for routine maintenance but also because the sun had melted my rear view mirror off the windshield. When I arrived, Tyler helped me out and got me everything I needed. He also communicated clearly with me throughout the whole process, which eased a lot of stress I had when initially dropping off my truck. I haven’t always had great experiences in service, but Tyler’s customer service reminded me why I shop Ford and why I will continue to buy Ford’s. Grapevine Ford is lucky to have an ASM like Tyler Jacques, and I will definitely be coming back to service my f-150 with him again.
Chris was very accommodating and delivered top notch customer service. Highly recommended
Miguel was fantastic to work with. Very responsive and informative with his responses. Absolutely fantastic
Daren is always very helpful, competent, and friendly. I couldn't ask for better assistance with my car. Thank you, Daren.
Miguel did an awesome job!
Good communication. Job done on time as promised
Bob was professional, as always.
Absolutely very good customer service. If I can be honest I would say the car wash could be a little better. Wasn’t as clean as I’ve had before but I don’t wanna complain considering it’s complimentary:)
All the work was accomplished to my satisfaction!!! They did an excellent job serving my car. The staff was very friendly and professional!! Christopher Walker was a pleasure to work with and took extremely good var of my vehicle.
Tyler did a great job, best dealer support I’ve had in a long time.
Pete is great to deal with. Super knowledgeable and attentive.
This was enough, I don’t do surveys
They got me in and out very quickly
I will use Robert again, he was professional, friendly & reliable. I appreciate that he valued my time, was quick and easy to work with…
I received an exceptional service, excelent customer service and professional technical advise from Mr. Pete Roshel. Two Thumbs Up!! ????????
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