Since the first time I met Mr. Burrus he has always been an exceptional service expert!! Redlands Tom Bell Chevrolet is lucky to have such a person on their team. This man deserves a raise. Its not everyday you have the privilege of doing business with such a integral person. He is the only reason I continue to have my vehicle serviced here.
Service rep was disorganized, confused by the computer, asked for my info many times even thought I provided it when scheduling the appointment and he still got my name wrong, attempted to add services even though I told him specifically what I wanted, tried to overcharge me, and most importantly I am VERY particular about my truck which was very expensive, they parked it so close to a pos car that I couldn’t even open my door to get in it, I am completely disgusted by the entire process, I will drive twice as far to go anywhere else
Very informative of services and estimated time. Very courteous and respectful
Timely and highly professional service!!
Skyler was very professional.
Tony did an excellent job in helping me through the entire repair process of my vehicle! Excellent job Tony!
The service was wonderful.
Kept me updated on progress and was a pleasure to work with. Was very satisfied with all work performed
Tony E. was very helpful and considerate of my needs with my car, he kept me up to date with everything, I really appreciate the customer service he gave me,
There was an incomplete manifold repair that they were open about & compensated for. Easily to shift blame. That speaks integrity . Thanks Dan Burris & service manager Of TomBell
Always taken care of.....
Not happy that a brand new GM transmission was replaced in 2017 at 62000 miles and now at 108000 miles the transmission had to be replaced? Only explanation was it needed replacement. No reason or explanation on why or what caused this? My assumption is GM transmissions are lemons or the dealerships service department and mechanics didn’t try to solve the problem. I’m done with Tom Bell Chevrolet and Their service Dept!
I noticed two days later that none of my tire sensors are working. Ive been so busy with work I havent had time to go back.
I was completely satisfied with the perfect customer service provided my mr. Esposito. And Tom bell dealership.
Kept truck for an extra day, didn't have the parts to complete the recall repair, your system would not allow me to redeem GM points voucher when paying. Not a good experience.
Brian was very friendly, and prompt with his updates on my vehicle
Great and fast service. Excellent customer service
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