Tony was very professional and he was the only positive aspect of this service. The appointment was made a week in advance. When I arrived, no notes about the services needed were in the system. The car was at the dealership 4 days and I couldn't speak to anyone in service on the phone to get updates. The texting system is extremely slow. While picking up the vehicle, I cashed out at 8:50 am. I did get my car until 9:30. 2 customes ahead of me and 3 customes behind me received their keys and vehicles while I waited at the service driveway. After getting the vehicle back, I noticed that someone who worked on the car, sat or stepped on my new Oakley sunglasses and broke both arms. As stated above, Tony was the only positive part about this last service at your dealership.
Damon is the greatest advisor ever.
Tony was very helpful and pleasant
Great service from Damon, went beyond my expectations.
While the cost of parts and labor are high, I appreciate the expertise, courtesy, and friendly interaction. I have confidence the problem I came to resolve has indeed been resolved. Damon was outstanding.
Great service and special attention given by Daniel Burris
Dan was great and helped me out with everything that I needed. Thank you once again.
There was too much **** going on. One minute you're going to repair the lift gate, next thing ur saying someone hit my car, when there are absolutely no other damage to the car other than the scratches. Makes absolutely no sense. Held my car for 9 **** days and literally did nothing but rotate tires. Are u kidding me? Waste of time, advisors are always running around like chickens without a head. The noise issue in my car still has not been addressed. This is becoming corporate complaint and lemon law territory.
My service adviser, Annette Book, kept me informed and was able to complete the job quickly.
Dan was very helpful and took care of my needs in a timely fashion. Thank you
Ever since I went to Tom Bell , Damon has been helping me out with my car getting it up to date with maintenance, couldn’t have have asked for a more helpful person .
Great work, problem seems to be fixed. Thank you!
Everyone was great! Harold is a keeper.
Service was great. Damon was very knowledgeable and took good care of our car.
Thank you for fitting me in your schedule and the customer service was really good with Annette
Outstanding service very fast more than happy to come back many times for service Annette is definitely a Darlene Tom Bell staff was very professional and they were a lot of help
Very professional and timely. Pleasant experience. Looking foward to having you service my vehicle in the future. Thanks
Dan was excellent and professional in every way.
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