While Daven did a great job, I am appalled at the price of a 5000 mile service. I am also disappointed that at 78,000 miles, my car needed a $3000 repair on obviously defective bushings. Seems Lexus should issue a recall since it appears to be an ongoing issue for a 350RX. Just disappointed in Lexus. I never would have expected this on a car with only 78,000 miles. I’m probably going elsewhere for service in the future. Ridiculous.
Excellent working with Daven. He made a point of listening to problem and thoroughly working to diagnose it. And delivered the bad news with compassion! Thanks, Daven.
A pleasant experience & efficient with service staff. The loaner car was a wonderful way to test drive a late model Lexus. Although I was very happy to get back in my 2013 RX350 where I know where everything is and I how to use it. As usual, it was overall a great experience.
Very efficient, friendly experience! Know what they’re doing! Instills confidence to refer others!
Hassan made our visit enjoyable.
Daven Anthony and your Service Department miles ahead of the competition. I have purchased 3 vehicles at your Dealership, again with the same impression. You are the Best, biggest challenge is to stay that way...demands Communication, Cooperation and Coordination
Great experience as always. Friendly and professional staff. Very convenient.
I never do polls or surveys. One time exception here.
Service was great Scott was great and I loved watching tv and eating while I was waiting
Really easy to get service, especially when we can get a service car to go to work
Excellent service today. Thank you to Hassan and Adam
Good customer service in a quick service thank you so much
but you do tremendous over selling. Over the phone I was quoted $100 for 15K service. The advisor wrote up $300. When I questioned I was told it also includes and oil change and that was $150. So why a quote of $300?
Hassan was an excellent service rep
You guys are always courteous, nice & efficient!! Service went quick, perfect & timely!! Thank You!!
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