Buena Park Honda Auto Repair Service Center

She very active on my car problem but the mechanic need to pay attention to the car before release to customer, i have to come back 2 more time to complete the reset after changing my batery

Joanne was fantastic.

I dont want to talk or deal with Hugo. My airbag light is now staying on all the time since dealing with this airbag BS for the 2nd time in like 4 years. Im over it. Now I have to bring my car back to see why the airbag light comes on and stays on. I have other things to do then deal with this crap anymore.

Giovanni went above and beyond to help me unexpectedly on a busy busy Saturday. He made me feel at ease and like he believed me when I said I had issues with my car. I am truly appreciative of him

The text status updates were helpful

We took our 2018 Honda Civic for concerns on our shifting lever locking in place while driving and having to shift gears. We were first told that they didn’t know what was wrong and wanted to charge us a transmission drop fee of $1200 to see if the problem was within. Once we refused they insisted to do one more test by a different technician. Upon agreeing and test being performed they told us that we did not know how to drive manual and that we caused whatever was wrong with it. We were also told “good thing we bought the cheapest of cheapest” because had it been an SI we would have not been cover in anything. (Keep in mind, we still don’t know what’s wrong with the car or if Honda will cover it it under warranty.) We asked for our vehicle to be put together as we had made a decision to take it for a second opinion. Our civic was returned to us with the reverse gear not working at all! We didn’t even bother as they clearly don’t know what they’re doing and have very untrained technicians. Service advisor, techs and manager are horrible with their customer service! Not going back to this dealership for service or new business! Definitely not recommending it either.

We talked to the rep and he said that the parking sensor was fixed. However, it’s still not working.

Keep up the good work

Joanne thank you so much for you great customer service really very helpful end fast service. Hope to see you again next time.

Giovanni is very personable and very thorough with my vehicle information and needs.

Great customer service!

Joanne was very professional and friendly in delivering excellent customer service. You are very fortunate to have her on your team!

Gene was excellent!

She was great! She helped me out with everything my car needed. Everything was done in a timely manner! Awesome!

Hugo is very professional, very thorough in explaining all the stuff about vehicle maintenance. Keep it up Hugo!!!

Job was done earlier than expected

Giovanni provided great service. Thank you!

Joanne was so courteous and professional. She was patient with me, and very knowledgeable with questions I had about my automobile. She is the definition of “helpful Honda” employee!!!!

Eugene was very courteous and answered all my questions thoroughly.

Gene did a fabulous job in keeping me informed on the progress with my Ridgeline. I’m delighted that you guys were able to track down the mysterious vibration that has been so difficult to diagnose and fix. Job well done.