Jack is the best and City is the only place I will take my VW to.
Jack is awesome, i love knowing that i can depend on and trust my advisor.
Craig is so helpful and kind. My car is running great and I’ll Be back for great service in the future. 10/10 recommended.
Nice staff-treated well-probably should have changed out battery cables but I’m happy with my visit.
I still do not understand why my key won’t allow the car to start if the car battery is replaced and brand new. Why do I need to have the car towed to a dealer just to have the key synchronized with the car? Is this something I can do myself?
Sean was fine. This ongoing issue is ridiculous. CustomerCare was disinterested at best.
Sean is very friendly and takes good care
Sean was great. My only object is price!
Jack is always friendly, professional and informative. He does such a great job at making me feel appreciated.
Hi Sean,
Thank you for taking an ownership of those electronic issues after the theft accident. It has been a nightmare expleriences until yesterday. You have made the differences how I feel about Volkswagen services as a new customer. As a result of this, you’ll be getting the “truly exceptional” from me for sure.
An addition to it, Doran is a great manager who explains and communicates well with the customers instead of putting too much pressure on your technicians to make mistakes or blames on them either. I believe that he protects and supports you guys but blames on you. I wish VW corporate could train the technicians virtually “what’s new and different” every time there’s a new edition comes out.
I appreciate you guys very much. I hope this is the last issues with my car besides normal maintenance services for a while. Everything seems back to normal. Please feel free to reach out to me if the manufacture warranty doesn’t cover everything.
Sincerely,
Dangaa
Jack was professional and I appreciate that he still took in my car for service even though I was late for my appointment. I also appreciate that a ride was provided to and from the Service dept.
As always Jack and your team are the best.
Everything was done very well and with speed. Craig had my best interest in mind as far as safety and finances are concerned. Very helpful setting up the LYFT for me to pick up my car when the service was finished!
Jack Daniels was a great help! Very knowledgeable about the process..????
Thank you for the Lyft and print service. Jack Daniels is a professional member of your team
Sean knocked it out of the park as always. Crystal clear communication, prompt scheduling, and the ability to get my car finished early every time I’ve brought it in.
Couldn’t ask for anything more.
Felt taken advantage of. Nothing was explained. Did not receive an invoice explaining what was done. Will not come back
Everything was smooth and I had my vehicle back promptly. Thank you!
Social