Handles professionally and on time. Good follow through
3/18/2021
Vasyl G. VERIFIED CUSTOMER
Thanks for time, help and patients with me.Stay safe guys.
3/18/2021
Marilyn M. VERIFIED CUSTOMER
His customer service is amazing and always has a smile on his face.
3/18/2021
Christene T. VERIFIED CUSTOMER
Top notch level of service
3/18/2021
Paul G. VERIFIED CUSTOMER
Joe Pitchford is the best
3/17/2021
John And. VERIFIED CUSTOMER
James was Awesome walking us through the service needs and recommendations on our first Audi. Looking forward to working with him in the future.
3/17/2021
Francesca . VERIFIED CUSTOMER
Fast, friendly and informative service, thank you!
3/17/2021
Katherine A. VERIFIED CUSTOMER
Randy was great
3/17/2021
Leonard A. VERIFIED CUSTOMER
Randy and Veronica were amazing. They made everything from scheduling, loaner, and repairs very easy. Staff is always policy and professional. I would highly recommend McGrath Audi to family and friends
3/17/2021
Shereen M. VERIFIED CUSTOMER
Mr James green was an amazing service associate, I will always request him for future services, thank you
3/16/2021
Zina B. VERIFIED CUSTOMER
Prompt,friendly, service & great info for next visit
3/15/2021
Peter G. VERIFIED CUSTOMER
James is a true professional. Great experience from beginning to end.
Thank you
3/14/2021
Vashty A. VERIFIED CUSTOMER
I’ve never experience horrible service with the Audi in Morton Grove before aside from this time. To start my experience , I dropped it off Wednesday late afternoon. I asked if I could get a loaner and they told me I did not qualify because I’m not 25 years of age. I found that surprising since I’ve had a loaner before specifically at this location while I had maintenance done on the vehicle. I asked my advisor to check the history , because I know that I gotten a loaner but she was not able to locate that information. It’s shocking that in this day with technology, Audi has no record of me taking that car. In addition to that, Thursday , I was informed that my car barley was even diagnosed and they wouldn’t know the problem/ solution until Friday. LUCKILY , they had the piece in stock or who knows how long , I would have stayed car-less. Jaylene was very nice and friendly and zero complaints about her. She constantly kept me updated.
3/14/2021
Michael Gene. VERIFIED CUSTOMER
Randy was very professional. He kept me updated on the status of my vehicle and their team did a thorough job resolving the issues I had brought up.
3/13/2021
Mary O. VERIFIED CUSTOMER
Always great service!
3/13/2021
Lynda G. VERIFIED CUSTOMER
Randy is awesome!! Very attentive, very detailed in explaining what what maintenance is needed, very professional and really friendly! Randy remember you, treat you family and make sure you are satisfied with the work that’s been done on your vehicles!
3/13/2021
Jon H. VERIFIED CUSTOMER
James Green provided excellent service. A great reminder of why we drove to this dealership to buy out Audi
3/13/2021
Georgia G. VERIFIED CUSTOMER
Gary was very good, and while I understand a lot of the delay was on the insurance company and not the dealership, 5 weeks is a long time to be without a car. The most frustrating thing was continually having to call to get updates. I was always promised a call back with updates but whether I got the call was 50/50. The insurance company’s communication was completely unsatisfactory so I do appreciate Gary trying his best to contact them and give me updates. In terms of the dealership end I’m happy with the service, would just like increased communication.