Last year I scheduled a visit for a tire swap.i requested also the inspection both sets of tires winter and summer.i was told everything was ok .the summer tires were placed into the plastic bags and loaded into my car.Recently I scheduled a visit for a tire swap .
While loading summer tires into my trunk I noticed a big screw in one of my summer tires even though I was assured several months ago that the tires were in a perfect shape!!! During the visit the technician informed me that because of the size of the screw the tire was irreparable.
And it is NOT THE FIRST TIME situation like this happen.
You can verify my car history.
Audi assures me about the great service customers receive and here look what happens.And as I have said not the first time
Paul B
5/3/2021
Carl V. VERIFIED CUSTOMER
Exceptional customer service
Thank you
5/3/2021
Scott M. VERIFIED CUSTOMER
My service at the Lakeland Audi was phenomenal and I would willing continue to drive from Orlando to here just for the service and competitive prices
5/2/2021
Matthew S. VERIFIED CUSTOMER
Great service!
5/2/2021
Jose H. VERIFIED CUSTOMER
For a Oil change took almost 2 hours too long
5/1/2021
Latasha W. VERIFIED CUSTOMER
I’m a satisfied customer
5/1/2021
Heather D. VERIFIED CUSTOMER
Jaylene was great and very thorough took the time to explain things and helped me with my extended warranty
5/1/2021
Richard S. VERIFIED CUSTOMER
Randy is the best. Very patient and knowledgeable.
5/1/2021
Ellen M. VERIFIED CUSTOMER
Randy kept me informed about my vehicle, followed through with all of the components of the service/ repair to insure that the repair was done properly. He quoted me an accurate price, also. THANK YOU Randy for excellent service and communication!
5/1/2021
David L. VERIFIED CUSTOMER
Please get scheduling right as I came for dent repair but gentlemen was available. However u made up for it with kindness and professionalism and eventually by having me drive to Acura dealership it all worked out later
5/1/2021
Peter S. VERIFIED CUSTOMER
Helpful provide excellent service Thank you so much
5/1/2021
Brian S. VERIFIED CUSTOMER
Once again yeam in service department, especially Randy over delivered. Had a minor issue with my rear license plate holder. The issue was resolved quickly and team had me on my way. GREAT JOB.
4/30/2021
Joseph B. VERIFIED CUSTOMER
Great Personal Service ????
4/30/2021
Maria M. VERIFIED CUSTOMER
Excellent Service by Jaylene! !!!
4/30/2021
Andrew S. VERIFIED CUSTOMER
James Green provided excellent customer service.
4/30/2021
Shane S. VERIFIED CUSTOMER
I’ve had quite a few cars and have been to Lexus and Land Rover service departments. Randy provides hands down the best customer service experience ever.
Thank you
4/30/2021
Sarah C. VERIFIED CUSTOMER
I am a first-time customer and this was one of the most positive service experiences I have ever had. Jaylene was so helpful, worked with my warranty company to address the issues and was great at providing updates. I look forward to working with Jaylene for all my future service needs. Can’t say thank you enough!
4/30/2021
Julio M. VERIFIED CUSTOMER
I’m happy because my car is ready yo bring me everywhere that I want , thank for everything take care okay
4/30/2021
Christine A. VERIFIED CUSTOMER
Would have appreciated an outlet for computer use while waiting. Thanks. James was outstanding
4/29/2021
Sunita M. VERIFIED CUSTOMER
Excellent ways of talking and dealing with customers, his tone, his demeanor and overall ways of approaching any issue deserves over 100% rating.
He makes your company look good and welcoming!