James was great. He was friendly and kept me in the loop the entire time I was waiting in the showroom
6/28/2021
David B. VERIFIED CUSTOMER
Jaylene was wonderful, very professional and helpful throughout the process.
6/28/2021
John D. VERIFIED CUSTOMER
Great service as always
6/27/2021
Kristina G. VERIFIED CUSTOMER
Gary and the team were so great and went above and beyond to help!!! I am very grateful! Thank you!
6/27/2021
Stephen S. VERIFIED CUSTOMER
Excellent service!
6/27/2021
Paul Glenn. VERIFIED CUSTOMER
James was extremely polite, friendly and handled our car estimate well. We had a short wait until our car was ready. We enjoyed talking with him briefly while he filled out our paperwork.
Everyone else was friendly and knew exactly what car we had bought. They even let me interrupt their team meeting.
I like the pleasant, new atmosphere and snacks. My previous, another make, dealership’s waiting and restrooms were old, looked greasy and needed to be updated. It had been that way for years but the owner was too cheap to spend the necessary money to fix it.
6/26/2021
Michelle H. VERIFIED CUSTOMER
Excellent service
6/26/2021
Leonard A. VERIFIED CUSTOMER
One of the main reasons my family and I continue to purchase vehicles from McGrath is because of the service department. Randy, Veronica, and the rest of the service department are amazing
6/26/2021
Daniel B. VERIFIED CUSTOMER
Randy was excellent!!!!!!! He took the time to explain the repair done to the car. He called me as soon as the repair was done. He answered all my questions. I will definitely be back to see Randy with my future service and repair needs for my Audi.
6/26/2021
Michele S. VERIFIED CUSTOMER
James was very help 5 star service
6/26/2021
Julio M. VERIFIED CUSTOMER
Super helpful and knowledgeable. Great service
6/26/2021
Neena O. VERIFIED CUSTOMER
Quick to respond and update you on your vehicle without having to call yourself and ask. Very professional and easy to speak with.
6/25/2021
Rich O. VERIFIED CUSTOMER
I look forward to working with Randy whenever I bring my Audi for Service, as well as Matt performing the work. As long as you have that team, I will take my car nowhere else
6/25/2021
Emanuela K. VERIFIED CUSTOMER
very pleasant experience
6/25/2021
Barry F. VERIFIED CUSTOMER
Excellent care and service!
6/25/2021
Michael M. VERIFIED CUSTOMER
Andrew was sincere, polite and was great to deal with. He helped me get a Uber to and from the facility and was very conscientious about let me know what my charges were going to be in advance. All and all a very pleasant experience. I think Andrew deserves a promotion and sizable increase in salary.
6/25/2021
James B. VERIFIED CUSTOMER
McGrath service is the best and Randy Scarbro is the absolute professional when it comes to providing OUTSTANDING CUSTOMER SERVICE. You need more Randy's. Thank you
6/25/2021
Jorge S. VERIFIED CUSTOMER
Mr Downey and his crew are excellent
6/24/2021
Dwayne D. VERIFIED CUSTOMER
James displayed exceptional customer service. He made sure all my questions and concerns were taken care of. When he found out I would have to wait a good portion of the day for my vehicle to be serviced, he put me in a very nice and clean loaner vehicle. Thanks again James!
6/24/2021
Jerry S. VERIFIED CUSTOMER
Andrew’s service was fine, but I got an email saying my car was ready, yet when I arrived, I had to flag down a very helpful employee who was leaving for the night to try to help me get my car. No one was in the cashier area. There was no paperwork completed so it took 20 minutes of his and my time while he sorted out the problem (the mechanic had signed off which generated the email, but no one was around to finish the paperwork because Andrew had left for the day.
Almost every time I come for service I have some kind of problem like this (administrative), so I feel the need to say something if you’re sending me a survey. The loaner car was great and much appreciated.