Jeff was a pleasure to work with. Kept us informed and took care of everything.
9/13/2021
Richard B. VERIFIED CUSTOMER
Kaylene is highly professional as well as informative as well as helpful. Very satisfied which has been the norm.
9/13/2021
David Z. VERIFIED CUSTOMER
Brought my A6 for oil change.
Appointment was made almost 2 weeks in advance.
Oil change took 3 hours ( 8:45 am appointment and I left dealership after 12 noon.
I decided to check the quality of work performed.
Oil wasn’t filled to the “max” and all tires we’re overinflated ( checked or cold tires with 2 different gauges) .
The representative was nice . He said he was sorry multiple times and gave me a discount. 10% from 89$. So for the longest in my lifetime wait for oil change I made close to 9$ :) which I spent to buy a jug of oil to fill up.
I think for premium product and service that Audi would love to position itself it, it can do better. I do understand this may be an isolated incident and not systemic in nature , but would like this recorded in case adjustments need to be made.
Want to be constructive as I love Audi and I love my Audi.
Thanks
David
9/12/2021
John D. VERIFIED CUSTOMER
Excellent!
9/11/2021
Brenda K. VERIFIED CUSTOMER
Always top notch service. You care about your customers and hope you do the same for your staffing. I feel the positive energy whenever I am there. Keep it going. Respectfully, Brenda
9/11/2021
John P. VERIFIED CUSTOMER
Professional service was greatly appreciated!
9/11/2021
Jerry H. VERIFIED CUSTOMER
Good service, class act , does his job well
9/11/2021
Lorna M. VERIFIED CUSTOMER
jeff was great. i felt very informed once they found the issue. he quoted me the price and timeline. he also suggested i contact my insurance company. my comprehensive did cover it as it wasnt an accident. he kept in contact with me throughout the week with the progress. the car was ready a week early. i was very pleased with the paying part of the process. he met me shortly after arriving and got the car brought in for me while paying. very professional yet friendly. i felt so happy leaving there. earlier than expected, quoted price, and all clean. the inside was cleaned as well, being where the issue was. 100% satisfied.
9/11/2021
Tracey A. VERIFIED CUSTOMER
I have found my experience with Darlings and specifically Cooper as efficient , kind and thorough.
9/11/2021
Oslyn C. VERIFIED CUSTOMER
Great service
9/11/2021
George W. VERIFIED CUSTOMER
Cooper was intelligent, cooperative and right on the solution.