I did not get my service complete due to my part not arriving in time, I made my timeline very explicitly upon my drop off and was informed that my part would be in by the 23rd and service completed same day, this did not happen. The part was still in transit on the 26th and thus my service was incomplete due to my need to pick up the car before eod 12/26, now I have to wait for 2 months to get the issue fixed due to my being out of state.
This is not the level of service and execution I expect given the investment in my car, a custom 2021 RS7
I will likely use another service location in the future even through the McGrath location is less than a mile from my home and the alternative is > 10 miles away.
12/31/2022
Nancy B. VERIFIED CUSTOMER
Cooper went above and beyond. He’s a smart cookie
12/31/2022
Robert H. VERIFIED CUSTOMER
Jacky was excellent and was willing to go above and beyond when our service could not be completed at end of day. Only issue we experienced was the driver's side carpet and door trim was full of mud (came from boots of mechanic). Brought in clean, should leave clean.
12/31/2022
Jimmie H. VERIFIED CUSTOMER
Service was good and fast
12/31/2022
Elizabeth C. VERIFIED CUSTOMER
Everything went great
12/31/2022
Kristin C. VERIFIED CUSTOMER
Sino was great! Informative and very helpful. My car was repaired in a short amount of time and washed. Completely satisfied.
12/31/2022
Carl H. VERIFIED CUSTOMER
Everything was okay except for
the car not being ready at the time we agreed. The car was being washed which was not a priority. I would much rather have had a dirty car rather than be late for another appointment. I was not consulted or given the choice.
12/31/2022
Jehan E. VERIFIED CUSTOMER
Audi McGrath Morton Grove has the best dealer service team I have yet to see. They go above and beyond to cater to my needs. I’ve had the best experience and I am so grateful for them.
12/31/2022
Brian N. VERIFIED CUSTOMER
Great service today!
12/31/2022
David L. VERIFIED CUSTOMER
Always a great experience at this dealership. The service staff is attentive and the staff is efficient with the work.
12/31/2022
Robert N. VERIFIED CUSTOMER
Thank you Simeon for job well done on the car.
12/31/2022
Jonathan C. VERIFIED CUSTOMER
Sino is the best! He is my go to guy. Everyone else is super nice and more than willing to help. Love the team at Audi Morton grove
12/31/2022
Lois M. VERIFIED CUSTOMER
Very satisfied!!!
12/31/2022
Charnelle E. VERIFIED CUSTOMER
Dariusz provided superb personal service.
12/31/2022
Wes B. VERIFIED CUSTOMER
Very friendly and professional
12/31/2022
Beth Y. VERIFIED CUSTOMER
I got a message about my car being done yesterday and ready for pickup, however that was a mistake as my car was not serviced yesterday.
I am waiting for a resolution to a liftgate problem that is yet unresolved. The liftgate has been damaged due to malfunction and it has hit myself and grandson in the head. No one has contacted me yet to resolve this problem.
12/31/2022
Regina P. VERIFIED CUSTOMER
The best Ford Dealer. The service was great!
12/31/2022
Kelly G. VERIFIED CUSTOMER
Thank you! My experience with your service department was excellent and I am in the market for a new vehicle and will certainly consider shopping your inventory.
12/31/2022
Jean L. VERIFIED CUSTOMER
I was satisfied with the work but not the communication wasn't good. After a week the service manager called and he was great (Blaine). Communication improved after his call