Audi USA

Dariusz is great and always kept us updated on our vehicle. I always bring my vehicles here and Dariusz always welcomes us with a smile and is very knowledgeable.

We are happy that VW representative was there and decided to take care of our issue even though it was 26 miles past the warrantee. The tire balancing was done right. We are still thinking about a trade in and would appreciate a trade in estimate of the VW

William is a very nice young man. He went out of his way to help me. Also very professional. Your driver that brought me to the Christmas tree shop and back was very nice to. Thank you

Very professional, friendly, and personable.

Great service thank you again!

I'm still not happy about not removing the real bumper sill clear "protective" film/sticker. It's grown mold underneath and it's an Audi installed product from factory that's listed on window sticker. It's a $200 installation and it should be standard operation to assist customers in remedying or rectifying the factory installed inferiority. At least offer a half priced alternative installation of a chrome or rubberized sill protector. I felt slighted without any attention to it or regard to its high fail recurrence. I was there for 70,000mile inspection and a detail. I was told they were afraid to address the moldy sill protector leading me to believe it's either never been performed or I was being persuaded to pay additional fees. That is such an easy task I shouldn't even had to ask to have it done. It's a cheap item and it makes your product look defective. It's something that affects the image of Audi and I would imagine for such a low cost item, it would be something you would at least just want removed to protect the image of Audi. Leaving it stay there doesn't make sense. It feels similar to have the Audi delivered on a tow truck for servicing a key issue I had on my previous visit to you. I couldn't believe a nice 4M Audi Q7 would be atop a flatbed and it was something that many people saw. I personally observe cars on tow vehicles and take note of which vehicles not to buy in the future. The key fob visit and this last visit, has made my wife very weary of purchasing another Audi. You have an SQ5 on the lot I've been considering trading my Q7 for, and my wife doesn't support me in doing that nor any other Audi in my searching for a vehicle in which I wish to trade for. We've both told many people about these issues, and when we tell them the cost or inattentive actions, the response we get is "I'll never buy an Audi, that's insane" or "you have to get rid of that car". This is my response to your survey, the staff are polite and the facilities are clean. You should have chairs in the service area for people to sit on, especially disabled patrons or the elderly. You have seats for the staff but expect the patrons to stand. Thank you for your time reading my criticism. Hopefully it doesn't disappoint.

The rust ob my frunt hooks still have rust on them that was supposed to be addressed before I drove the truck off the lot.its ben almost a year now and still have this issue

Everything was excellent.Bathrooms were the cleanest I've ever seen, abandoned the remodeled showroom was spectacular. Only complaint: the single choice TV channel in the waiting room; was disappointing that it couldn't be changed.

Audi brought in on 3/13/23. Supposed to be ready on 3/15/23. Attempted to pick up car on 3/18/23 on my only day off - to find out that my car was not ready. Drove 124 miles and refused an OT shift, for NOTHING - due to Mr O’Rourke failing to notify me & let me know that my car would not be ready. Received a voice mail from Mr. O’Rourke on 3/20/23 that my car was ready. Vehicle delivered on 3/21/23 to my house. Repairs performed were for faulty ecm, which required replacement of exhaust. Oil change, fuel filter & air filter changes as well. Upon inspecting my vehicle after it’s arrival at my home, I immediately see that the tail pipes are lopsided, with drivers side tail pipe sticking out, and it looks considerably longer than the other! After retrieving and reviewing my invoice from the car, I noticed there is a $60.00 discrepancy from the credit card charge & invoice! This morning, as I start my car, a “Service Due” message shows up on my dashboard. Makes me question… was the oil ever changed? Or the air & fuel filters? How could my car ever make it out of your shop looking like? That is beyond me. This is not the customer service & quality work that I am used to from you folks, and as a long-standing customer…. To say that -I am highly disappointed? That doesn’t even begin to describe how I am feeling right now.

Looking forward for the survey. All around great job. William did a fabulous job. We will definitely do business with him again. Thank you.

EASY IN AND OUT

It was a pleasure to work with Dariusz, like all Audi associates, he is at the top of his form and I sincerely appreciate the attention and time he gave me helping with my car's maintenance. Thank you.

Joe has been great to deal with. Great communication and follow up. Thanks Joe!

I always appreciate Jacky explaining what has been done for my car.

Great to deal with Thank you !! very happy with the service!!

Excellent work completed by both the service writer and technician.

Ford Service Center has cost me $1000’s for something that should have fixed before my engine blew up in my 2014 Ford Lariat.

The mistakes are too numerous to type out.

Jeffery and his crew were excellent they keep you updated on everything they do! Great service!

The crew did a great job servicing my vehicle quickly. And even added a car wash. Thanks