Audi USA

Always a pleasure working with the Darlings team.

Dustin was great. You are lucky to have him

Mine was very knowledgeable and professional. I enjoyed working with him. Mr. Isselhard

Since 2009 I have bought or leased 5 brand new vehicles at Darlings and I was made to feel like my loyalty didn't matter and still don't feel like enough was done to make my Ranger feel reliable enough to drive long distances.

On time & complete. Great job. Keep up the good work Jeff! Sam

2nd time I've spent over 2 thousand dollars and had to bring my vehicle right back because the repairs weren't completed correctly. this time I pick up my vehicle and the blind spot sensors were still showing a fault. it was because no one program them after installing them. also had greasy hand prints all over the back End of car I would have thought for $2000 we could have atleast wiped them off, if your not going to wash

Jackie always does a great job. He represents Darlings well.

Everyone was so helpful and knowledgeable

Everything went well 200 is a little high for a oil change but the service was worth it thanks!

Was greeted pleasantly. Cooper made sure he had all the information and that it was correct. Very satisfied with Darlings Service Department

I was happy my Chevy got treated with the upmost respect at a Ford dealership. Thank you

Fast service, great customer service and was very kind and personable!

Exceant Service!

They had my car for 3 weeks and still did not fix my air conditioner. I have to bring it back st the end of the month. I rhink he went on vacation but I feel someone else could have got it done within the 3 weeks they had it.

Thank you for a really good experience.

Very professional kept me informed of the status of the repairs

none thank you

Dustin got my car in for service as soon as possible (though having to wait 2 weeks for an opening because you are so busy was a bit frustrating). He was clear in explaining the problems that were discovered, and apologetic that they would be expensive to fix. He is very pleasant to work with. Two concerns: 1) For the first time ever, when I walked in to the service desk area and stood by what I thought was Dustin's desk while he was busy elsewhere, not one of the half dozen or so men in the area greeted me or asked if they could help! Very surprising because the staff has always been courteous in the past, and annoying to be treated as if invisible or not important enough to bother with! I felt that your hospitality & customer service were slipping. 2) The courtesy ride service could be more organized. I was fine with waiting for a ride home after leaving my car, but after about 30 minutes I began to wonder if the driver had been told I was waiting. I was told to watch for a driver to return in a certain car, and I did, but that car and driver never appeared, but then I saw someone go to a car with another customer, and rushed out to ask if he could take me, too. He had not been told I was waiting! When I needed a ride back to the dealership to pick up my car, it was about a 45 minute wait. That can't be helped if customers live some distance away, or the driver is serving several people. But he had to return to the dealership to learn that I was waiting. Perhaps he could have picked me up sooner if he were driving nearby and knew I needed a ride before he returned to the dealership. How about a clipboard in the office for drivers to check to see who is waiting in the lounge? And perhaps 2-way radios to let them know while they're still out if there's someone they could pick up on their way back to the dealership? This was a first to seem lost in the system for quite a while twice as I waited to taljs. Other than the difficulty of scheduling an appointment sooner than 2 or 3 weeks out, and some inefficiency in the courtesy car ride system, and being ignored when I arrived to drop off my car, Darling's and the staff have always been delightful to work with. Also please say if there's a time limit to complete this survey! It timed out on me.

Everything was great and I’ll be back for future service appointments.

No complaints, always bring my car to Tony for service and always goes above and beyond to help with everything. Thanks Tony!