My truck is pulling to the left when driving. I'll be coming back Monday.
9/9/2023
Jennifer I. VERIFIED CUSTOMER
Gary was nice when I dropped off but never told me there was a charge for anything as I told him I had a service contract. Imagine my surprise for a $229 bill. Took 30 min to pick up car the next day because bill was incorrect. No way to see what is being charged from the text message to pay. Other service advisor I picked up from was clearly not wanting to be inconvenienced by me and kept stopping what he was doing to talk to and help another customer with something on their phone. I guess he didn’t care about service as I wasn’t “his” customer. This shouldn’t matter - irritating experience. Will pick up from the actual SA in the future.
9/9/2023
Michael F. VERIFIED CUSTOMER
Jacky was through a d professional..
9/9/2023
James H. VERIFIED CUSTOMER
So far so good!
9/9/2023
Julie Q. VERIFIED CUSTOMER
Couldn’t have been more pleased with the service I received from Arameh. He went above and beyond to get me back in my car in time for my trip
9/9/2023
Kristofer B. VERIFIED CUSTOMER
Thanks - all good and super fast.
9/9/2023
Minos B. VERIFIED CUSTOMER
Thank you for the quality service and good feedback on the status of my car.
9/9/2023
Gage T. VERIFIED CUSTOMER
Jacky is awesome
9/9/2023
Jonathan G. VERIFIED CUSTOMER
Lack of communication. I brought the car in on Wednesday got a call right off. Fantastic. They had my work number but proceeded to call my wife who knew nothing. I had to get a hold of Andrea who was fantastic to have someone call me. Got the call the next morning. It's almost like the whole conversation about warranty issues was forgot because she started telling me pricing. I reminded of the warranty. 7 hours later I get a call car won't be done till Friday but everything was covered. Great. Never heard another thing. Called 3 times Friday was on hold for over 15 minutes. Finally had to send a message for someone to call me to tell me my car was done Friday at 345. I dropped off Tuesday. Anyway. Netty jo was very nice and apologized a lot. Sadly would have to apologize if you just kept me informed. Normally I don't complain as I am in service and have had bad days..still upset my muffler wasn't covered under warranty pretty sure exhaust was said a long with bearings and everything when but brakes and oil changes. fiance guy sold me on extra warranty...but I'm going to weld it and move on. Now that warranty is done I will probably not be back. Probably won't by a ford next time.
9/9/2023
Anna K. VERIFIED CUSTOMER
Tony is a professional with excellent customer service.
9/8/2023
Douglas S. VERIFIED CUSTOMER
Cooper is always a pleasure to work with. He is professional, courteous and.knowledgeable. He will take the time to explain the repair job and available options
9/8/2023
Lucy M. VERIFIED CUSTOMER
Very personable. Spent time to inform me of what was to be done and followed thru with an text ..thank you Ryan
9/8/2023
Mark Z. VERIFIED CUSTOMER
Everything was very good ,
9/8/2023
James E. VERIFIED CUSTOMER
Couldn’t repair my 1999 Audi A8. “Parts not available.”
9/8/2023
Raymond L. VERIFIED CUSTOMER
Always fun
9/8/2023
Jacqueline S. VERIFIED CUSTOMER
Loaner discrepancy, lack of communication with the advisor had me
Waiting all day knowing that the vehicle needed to stay, could’ve saved me the last two hours until I asked for the status. Not being welcomed upon drop off of & pickup of vehicle. Additionally and personally the most important to me, being completely ignored by your GM when I sent an email. Customer service should always be the goal. Sadly every time I come here I don’t feel it & the service advisors are not welcoming at all!
9/8/2023
Janet M. VERIFIED CUSTOMER
Gerald Wilson is great to work with
He’s kind, considerate and always answers my questions
Thank you !
9/8/2023
Prue L. VERIFIED CUSTOMER
Jacky Deng is the most informative technician I have had the pleasure of working with. You are lucky to have him on the team.