Mr Downey is an excellent Service representative. It is a true pleasure working with him.
9/18/2023
Christina M. VERIFIED CUSTOMER
He was perfect
9/18/2023
Daniel F. VERIFIED CUSTOMER
Sino and Team were exceptional. Courteous, professional and friendly. Very nice to work with them and made the experience easy and complicit. Thanks again and they did a great job!
9/18/2023
Gerald T. VERIFIED CUSTOMER
The service was quick!
9/18/2023
Kristal B. VERIFIED CUSTOMER
Was quoted 1200 bill was around 1550.
9/18/2023
Dale S. VERIFIED CUSTOMER
She was knowledgeable, courteous and efficient.
9/18/2023
Rodney D. VERIFIED CUSTOMER
Great Service Department! Thanks.
9/17/2023
Suzann L. VERIFIED CUSTOMER
First in first out. Outstanding service.
9/17/2023
Kia P. VERIFIED CUSTOMER
Service was great! The only thing I would recommend is that they could wash your vehicle after it has been serviced. Other than that it was a good experience.
9/17/2023
Sheila B. VERIFIED CUSTOMER
Thank you for fast and friendly service!
9/17/2023
Dean P. VERIFIED CUSTOMER
I have always been happy with the service you provide. I actually don’t pick my car up until Monday morning.
9/17/2023
Stephanie P. VERIFIED CUSTOMER
I did not feel appreciated as a customer. I bought my Audi from Clearwater, but have driven to Lakeland for the past 4 years for service. Service has been great until today’s experience. Stefano had a very ‘that’s the way it is, **** it up & deal with it’ attitude towards me. He didn’t explain himself well regarding the part/service that I needed, nor did he explain the invoice well. It took several iterations of the same conversation to get anywhere. I also didn’t appreciate his ‘ask your husband’ comment. I’ll decide when I need to consult with my husband. I was so upset with today’s experience that I was ready to sell my Audi.
9/17/2023
Edward B. VERIFIED CUSTOMER
Very helpful and polite employee
9/17/2023
David C. VERIFIED CUSTOMER
Eric is awesome! Probably should be management could be a huge upgrade take an awesome place to the next level
9/16/2023
Stephen C. VERIFIED CUSTOMER
Everything went smoothly.
I felt like was treated as a valued customer.
Everything was explained clearly and I was treated with patience and nd respect.
I found the video to make the repair feel more personal.
I’m very happy with the care that was taken in my repair experience.
And, incidentally, the car works.
9/16/2023
Marshall W. VERIFIED CUSTOMER
Jacob very nice and provided excellent customer service
9/16/2023
Gage T. VERIFIED CUSTOMER
Thanks very much for helping me save money. Will definitely be back to get more work done to the car in the near future
9/16/2023
Alexia K. VERIFIED CUSTOMER
Ryan treated me as vip and went above and beyond to help expedite my service on a day that was critical for with time. Flat tire night before an important meeting I was speaking and needed to prepare for. I secured a rental not to waste time after tow drop at McGrath. In morning, Ryan called me after already called several co’s to locate provider of my tire package. He took initiative -and that - not only saved me time to locate details let me focus on my day. He had all fixed in time for me to be able to cancel rental, pick up my Audi and - time to finalize my notes and make the meeting on time I was speaking at. Ryan took that initiative and helped turned around a day that could have been a disaster for me. Next to the luxury experience of driving the Audi- it’s service that differentiates Audi from all peers in the global markets. And at the dealerships, it’s reps like Ryan that maintains that Audi experience brand known for in the globe. Thanks McGrath !
9/16/2023
John M. VERIFIED CUSTOMER
Excellent service and Arameh was a pleasure to deal with. Thank you Bob and Arameh for taking care of our concerns.