Hector Lopez was very professional ,informative and kept me up to speed on my vehicle. I will always ask for him.
8/6/2025
Don H. VERIFIED CUSTOMER
The service was so good
8/6/2025
Bruce B. VERIFIED CUSTOMER
Bill is always great to work with, showing kindness and understanding. I love working with him.
8/6/2025
Kanisha J. VERIFIED CUSTOMER
I appreciate Javier and Ismael for their top tier service and will be back soon for more service.
8/6/2025
Jonathan F. VERIFIED CUSTOMER
I only drive Lexus cars and I always come back to you guys because you build them and know how to take care of them. You exceed my expectation every time. My Lexus customer care service representative, Denecia, was excellent with knowledge and professionalism and made my visit today. Awesome!
8/6/2025
Melvin G. VERIFIED CUSTOMER
I had an incredible experience with Faustino Ruiz and the service team! From start to finish, they went above and beyond to help me resolve a leaking rear shock issue on my vehicle. Not only did they identify and address the problem quickly, but they also assisted me in navigating my extended warranty coverage—something I was genuinely stressed about. Faustino made the entire process smooth and stress-free with clear communication, honest guidance, and excellent customer care. It’s rare to find a service advisor who truly advocates for the customer, and I’m extremely grateful for the time and attention I received.
8/6/2025
Spencer G. VERIFIED CUSTOMER
Elda was very helpful and courteous. Definitely recommend and will be back.
8/6/2025
Vicky A. VERIFIED CUSTOMER
Great people, great service. Thank you so much.
8/6/2025
Jaime D. VERIFIED CUSTOMER
Satisfied with Anthony.
Not satisfied with Gerardo, loaner car rep.
8/6/2025
Kelly L. VERIFIED CUSTOMER
I think Lexus dealer shop is best
Employe is very kind and good job
Thank you
8/6/2025
Christopher A. VERIFIED CUSTOMER
Ivan always provides exceptional service.
8/6/2025
Adrian P. VERIFIED CUSTOMER
Just wanted to say how helpful and caring my Lexus representative Faustino was during my recent maintenance of my vehicle. Faustino always treats me like I’m family and goes the extra mile. Usually I don’t look forward to getting maintenance done to my vehicle at other dealerships but my experiences at Crown Lexus Ontario have always been amazing.
8/6/2025
Jennifer R. VERIFIED CUSTOMER
Car broke down Friday late afternoon. I've never been to your location before. Jerry handled it and made me feel.so comfortable and welcome. Super glad you were able to fit me in. Life saver!
8/6/2025
Renee P. VERIFIED CUSTOMER
Justin was a pleasure to work with. A real pro.
8/6/2025
Stephen B. VERIFIED CUSTOMER
I appreciate the advisor and how he answered all my questions. Service was done when promised.
8/6/2025
Marty M. VERIFIED CUSTOMER
V’s customer service is exceptional , I’m well pleased !!
8/6/2025
Paulette C. VERIFIED CUSTOMER
Kristina was very friendly and answered all my questions. The service was completed in a timely manner.