I was not informed my car was ready. I finally went down to the main desk to see what was happening with my car. I was advised it was ready but Leo was out to lunch. Another dealer went to look for my papers and found it on Leo’s desk.
Lexus use to always wash your car but this was not done. Lexus service has deteriorated.
8/12/2025
Vanessa L. VERIFIED CUSTOMER
Excellent customer service is the cornerstone of any successful business, built on genuine care, active listening, and a commitment to meeting each customer’s needs. It goes beyond simply providing a product or service—it’s about creating a positive, memorable experience at every interaction. Xavier Allen provided me with exceptional service by responding promptly, communicating clearly, showing empathy, and resolving my concerns with professionalism and respect. Great customer service anticipates needs, exceeds expectations, and leaves customers feeling valued and appreciated. When done consistently, it not only fosters trust and loyalty but also turns satisfied customers into enthusiastic advocates for the brand.
8/12/2025
Joe P. VERIFIED CUSTOMER
Well done.
8/12/2025
Jayme M. VERIFIED CUSTOMER
Nice and clean, charged up and ready for me after my trip! Picked it up after I landed in Ontario and it was hassle free.
8/12/2025
Michael W. VERIFIED CUSTOMER
No
8/12/2025
Carolyn W. VERIFIED CUSTOMER
Christian Santos i choose him everytime to handle my car service when I come to Crown Lexus,he's nice he's courteous, and has good customer service, he calls you and let you know,what they have found on you car,and your reason for why you are bringing your car in for service, you donot feel pressured,he tell you what it is and he let you make the decision,I like that about him,he a great guy,keep up the good work.
8/12/2025
Greg A. VERIFIED CUSTOMER
Excellent service. Excellent people
Great service department. Class act
8/12/2025
Javier L. VERIFIED CUSTOMER
Robert Melendez did a fantastic job! Great customer service.
8/12/2025
Heather B. VERIFIED CUSTOMER
I had an excellent experience at Lexus!
8/12/2025
Mike K. VERIFIED CUSTOMER
Very professional and knowledgeable. I trust his recommendation
8/12/2025
Stacy P. VERIFIED CUSTOMER
Glenn was great!
8/12/2025
Leonardo G. VERIFIED CUSTOMER
Jennifer Carrasco was very pleasant to dealt with, her knowledge about what need to be done on my vehicle were well explained thoroughly. Very prompt on time schedule.
8/12/2025
Angelica I. VERIFIED CUSTOMER
Thank you Christian as you know you are the best and also my go to advisor due to your understanding of any situation I may be in.
8/12/2025
Lasonya C. VERIFIED CUSTOMER
EXCELLENT service
8/12/2025
Jeanny L. VERIFIED CUSTOMER
Helen Kassel continues to provide exceptional customer service. She goes over and above to provide the best customer service. I don’t trust anyone but her.
8/12/2025
Cesar C. VERIFIED CUSTOMER
Joel was very honest about the work that was done on my car. He explain the work done to my car in a very simple explanation
8/12/2025
Scott T. VERIFIED CUSTOMER
Jake was professional, friendly, efficient and when he said my car would be done it was! Very satisfied and appreciate Jake’s work.
8/12/2025
Olive L. VERIFIED CUSTOMER
I would be grateful if the waiting time could be shortened.
8/12/2025
Rosysela F. VERIFIED CUSTOMER
Great service, was more than willing to work with me when I was unable to pick up my vehicle and assisted me with paying online/ via phone! Awesome!