Brought my Lexus in for service today and had a great experience. Everyone I interacted with was nice, polite, and professional. The process was smooth from start to finish, and I felt well taken care of. It’s always a good feeling leaving a dealership knowing your vehicle is in good hands
8/19/2025
Jonathan S. VERIFIED CUSTOMER
I was charged $275 for a diagnosis. Then I was told it was going to cost over $6000 to replace the radio when I’m not even sure that is the only option. I’m sure I could get it done for a fraction of that elsewhere. Rip off.
8/19/2025
Jordan R. VERIFIED CUSTOMER
Everyone was awesome, thank you
8/19/2025
Samantha M. VERIFIED CUSTOMER
Friendly helpful and great customer service.
8/19/2025
Erik T. VERIFIED CUSTOMER
Great service as always
8/19/2025
Brenda Z. VERIFIED CUSTOMER
Helen Kassel welcomed us with a very friendly, professional service. Explained to us the work needed and helped us out as much as possible. Very glad to have meet her.
8/19/2025
Laura L. VERIFIED CUSTOMER
I did feel like I was being rushed through check in since it was just an oil change. I asked about a part for my Apple CarPlay that has been on order since May through the parts department and never did get an answer. Disappointing.
8/19/2025
Mary K. VERIFIED CUSTOMER
Justin was extremely polite and helpful and showed great customer service. Unfortunately I had my “ do not disturb “ on my phone without realizing it so he texted me just as I removed the do not disturb sign .
He had me out faster than I requested. Very happy with Justin as a service representative.
8/19/2025
Martin P. VERIFIED CUSTOMER
Great service as always. Thanks
8/19/2025
Susan G. VERIFIED CUSTOMER
Went well. I like the video he did telling me what he did on my car. Thank you.
8/19/2025
David R. VERIFIED CUSTOMER
Very professional, structured protocals makes for effecient customer service.
8/19/2025
Susan M. VERIFIED CUSTOMER
Delilah has excellent customer service
8/19/2025
Barbara K. VERIFIED CUSTOMER
Purchasing my Lexus was such an enjoyable experience. Although it was disheartening to see trim damage done following a car wash and their reluctance to take any responsibility. I knew your service department would make it right for me. At a cost, of course! it really is reassuring to me as a buyer. I made the right decision to have a long-term relationship with your dealership.
8/19/2025
Karen E. VERIFIED CUSTOMER
Your crew are always good to me! They treat me right! They are all wonderful!
8/19/2025
Inez M. VERIFIED CUSTOMER
Shedrick is always professional and courteous! I appreciate his service
8/19/2025
Charmaine B. VERIFIED CUSTOMER
Joe is fantastic good customer service skills overall
8/19/2025
Louis P. VERIFIED CUSTOMER
Alec and everyone we dealt with was outstanding. I think everyone laughed at my stupid jokes, so that moved everyone up on my list of smart and outstanding people I know.
Thinking about it, the second question about a trade in quote probably doesn't make much sense because we've only had this car for 2 weeks. And if you just laughed at this you also have moved up the list of smart and outstanding people I know.
Seriously, it was one of the best experiences we had dealing with a service department from a car dealer.
8/19/2025
Michael M. VERIFIED CUSTOMER
give me a call
8/19/2025
Patrick W. VERIFIED CUSTOMER
I say this every time I have one of my vehicles serviced at LoO. The service people are amazing, every one of them!