First I was quoted $65 for the oil change I called to schedule but when I got there I was told it was $128. Then, a 2% credit card charge is a change in policy and was not disclosed at the time that I scheduled service. I feel I should be reimbursed the $22 charge because had I known about it in advance I could/would have brought my checkbook and paid via check. I also feel the $89 diagnostic charge was excessive. I told the rep that my tire pressure indicator was faulty when I called to arrange service. Lastly I was told I needed a new drive belt and brake fluid but when I asked how long it had been since they were last replaced the rep had to “go find out”. Shouldn’t that be part of the justification when proposed repairs are quoted? I went in expecting a routine oil change and tire pressure gauge repair and left with an $1,200 bill. Very Disappointing.
9/5/2025
Leila B. VERIFIED CUSTOMER
My appointment was scheduled for 30 August 2025 at 12:30. I requested a loaner vehicle and although loaner vehicle users are not supposed to have pet their was pet hair everywhere in the vehicle. Due to it being a Saturday, the service department closed at 4. I returned the loaner back before 4 and my vehicle still was not serviced. Billy was very pleasant and stayed late but my vehicle was not complete until after 5. Iff there are not enough technicians available for that day maybe Lexus should cancel appointments to accommodate the technician workload. My vehicle service was rushed and when my vehicle was returned to me my shield was not attached and although they stated my fluids were filled they were not even touched. 4 hours is unacceptable for a simple oil change.
9/5/2025
Suzanne C. VERIFIED CUSTOMER
She seemed a little bit rude and unconcerned about getting my car serviced. In the end, it all turned out fine.
9/5/2025
Robert R. VERIFIED CUSTOMER
We are very pleased with Kristina Duvall. She was extremely kind and helpful.
9/5/2025
Susan A. VERIFIED CUSTOMER
The service I received entailed a lot of attention to detail for which I appreciated very much how wonderfully it was handled. The necessary work needed to be completed on my car was presented very effectively on a text document with photograph, which were very understandable.
There is a calmness in the environment that is very reassuring to be in.
Thank you. Susan A
9/5/2025
Manuel F. VERIFIED CUSTOMER
Happy with Bill in services dept, taking care of my GX with care.
9/5/2025
Kurian M. VERIFIED CUSTOMER
None
9/5/2025
Edgardo V. VERIFIED CUSTOMER
Tino provides great customer service and is very customer focused. Related to the overall dealer experience, charging 3% when paying with your credit card is an insult to long time customers (30 years+) like me. Also, the amenities offered to waiting customers (coffee and water) contribute to an extremely underwhelming experience compared to other dealers.
9/5/2025
Robyn A. VERIFIED CUSTOMER
I had a great experience.
9/5/2025
Lindsay B. VERIFIED CUSTOMER
She was fabulous!
9/5/2025
Olga F. VERIFIED CUSTOMER
Alejo was attentive to details, advised and explained needs of some repairs, and had positive attitude.
9/5/2025
Willie W. VERIFIED CUSTOMER
Great service
9/5/2025
Gerald G. VERIFIED CUSTOMER
Very pleased with the service we get at Lexus.
9/5/2025
Donn W. VERIFIED CUSTOMER
Excellent
9/5/2025
Richard S. VERIFIED CUSTOMER
Cory was Very clear on diagnosis and kept me posted on maintenance needs.
9/5/2025
Tina S. VERIFIED CUSTOMER
Good price and timely service
9/5/2025
Sissy P. VERIFIED CUSTOMER
Kay is the kind of service rep I wished for when I first bought my Lexus. I asked for a woman who could relate to me and my needs. I might not the name of the lug nut needed to unlock the tires but she did and we were able to accomplish what I needed. I will be traveling back to Texas alone next week and she fully understood the importance of getting my car road worthy for the drive which gives me peace of mind! It doesn’t hurt that she LOVES my dog ???? either which makes us both feel very welcomed each time we come in for service!!
9/5/2025
Olga A. VERIFIED CUSTOMER
Wendy is wonderful en all ways
9/5/2025
Stanley P. VERIFIED CUSTOMER
In the past when I had my Lexus IS300 I had two bad experiences at this dealership. But Frank helped me regain confidence in the service department and I hope I will continue to get the same service in the future.