Lexus Monogram Service

Thank you.

Service rep very professional and courteous.

Quick All good.

Friendly

Jesse is an excellent person and a great representative of your company.

Thanks Jennifer! Good service & a great personality ????

Efficient repair of tire. Work done in time for me to get to work.

Omar is excellent as my advisor

The service was very good, customer service was great and the staff did great job with their time management skills as well today. Thank you very much for the professional advice communication skills and support.

I felt a little pressured to buy tires. The price given was ridiculously high. The same tires can be purchased at any local tire shop for nearly half the price.

It's not Ernesto's fault that the automated messaging system Lexus uses to notify customers of car status - did not notify me. I called to get updates, no answer. Service desk would forward me to Ernesto's phone and that was it. I called several times and decided to physically drive to Lexus El Cajon to check on the status of my car. I drove to the Lexus Service Center twice and car was not ready. Follow up phone calls would be nice, especially if you know an employee is out of office (medical, family, appointments, etc.) and he has customer cars in the queue. On top of that, my car was grimy on the exterior when I received it yesterday. I didn't even bother looking at it when I was picking it up - I assumed with my time being wasted, the car being in the shop for 5 days, maintenance being conducted, and parts being replaced - the service center would have at least washed the car. Dirty rims, sticky residue all over the edges of the rims, dirt on the wheels, dirt/dust all over the car. I bring my Lexus here because I've been treated very well over the last 4yrs and employees are friendly. But it's experiences like this that make me want to take it to another Lexus dealership in SD. I'm aware these are 1st world problems - it's the principle.

Lexus service is the best!! That’s why this is my 5th Lexus!!

Thank you for taking such good care of my car. Mark was very understanding of letting me pick up my car a day later as I had surgery, when my car was ready for pick up.

Tony was very professional and a good communicator.

Jake is a fantastic service advisor. Upon arriving at Lexus, he greeted me and immediately got to work by getting my vehicle information. It’s little things such as those that make the experience enjoyable and shows initiative. He has is friendly and kind and when we and my dad had questions he explained them thoroughly and had patience with us. As someone who is not an expert on cars, he made my questions feel heard without judgement. I am so happy with the level of customer service and will only get service at Lexus if Jake is my SA. Thank you, Jake!!

Sam is a professional and did a great job for me!

He is friendly, helpful and gets the job done quickly. Greets you with a smile and makes you feel comfortable.

Took care of everything as requested + Thanks for taking care of everything.

Very professional, courteous and gave me all the information i need upfront. He listened to me very well and updated me regularly.

Excellent customer service and service by the Lexus service department!