Contacting me and leaving a voicemail was extremely ineffective. Retuning his call often took 2-3 times before I was able to reach him. Service visit started with a text - communication should have remained in text form.
10/9/2025
Richard M. VERIFIED CUSTOMER
My 5,000 service went well. I liked the warning that came up on the vehicles dash screen giving us the warning. I also liked that Lexus also gave us a reminder, it was either through text and or email. It took about 1 1/2 hours. I had lunch next door at Sammy’s.
10/9/2025
Joshua R. VERIFIED CUSTOMER
Jesse Colon Was Absolutely Amazing always friendly and kind. He even purchased lunch for me while I waited on my vehicle. A+ Service would definitely recommend him.
10/9/2025
Richard K. VERIFIED CUSTOMER
Nick is very customer oriented and professional. He kept me informed on anything he came across during my service and tire purchase.
10/9/2025
Richa F. VERIFIED CUSTOMER
Service was on time....and car returned within 2 hours
Donny technician was EXCELLENT , patient and helped explain the Car Play/
THANK YOU
10/9/2025
Ulysses E. VERIFIED CUSTOMER
Jennifer Carrasco is truly an asset to El Cajon Lexus. This lady is honest, professional and hard working employee who always smile at her customers. My experienced dealing with Jennifer yesterday and today were outstanding!!!
10/9/2025
Rebecca H. VERIFIED CUSTOMER
I don’t have email
10/9/2025
Paul H. VERIFIED CUSTOMER
Adi was excellent as always!
10/9/2025
Robert T. VERIFIED CUSTOMER
Very much so. I got caught in a heavy rainstorm and blocked traffic and drove in just a closing time. Everyone was very helpful to get us checked in and on our way Cordis was very helpful also.
10/9/2025
Elizabeth E. VERIFIED CUSTOMER
Jose was very friendly and explained everything really well.
10/9/2025
Ivy K. VERIFIED CUSTOMER
Bill is great as always. Very professional and honest and gives great guidance
10/9/2025
Thomas P. VERIFIED CUSTOMER
Bill is always the best. He took my took care of my situation with 100% completion. I give him a five star.
10/9/2025
Romeo B. VERIFIED CUSTOMER
Vince as always have provided an excellent serxice
10/9/2025
Daniel A. VERIFIED CUSTOMER
World class service in every department.
10/9/2025
Susan H. VERIFIED CUSTOMER
Wendy is exceptional
10/9/2025
Steven M. VERIFIED CUSTOMER
First time in for service. Very courteous and professional.
10/9/2025
Gayle S. VERIFIED CUSTOMER
Roberto was great!
10/9/2025
Elaine B. VERIFIED CUSTOMER
Tried to write a review it would not submit!
10/9/2025
Donald K. VERIFIED CUSTOMER
The service is excellent, staff is well educated on Lexus vehicles, very friendly staff
10/9/2025
Lori R. VERIFIED CUSTOMER
Talked with Ben, your newer employee from Michigan. He was great! Good hire.