I was very pleased with Mr Hector Lopez! He respectful and made me feel part of the Lexus family! I would recommend Mr Lppez and Lexus services to anyone!
10/12/2025
Natalie A. VERIFIED CUSTOMER
Excellent customer service
10/12/2025
Jorge R. VERIFIED CUSTOMER
Mr. Lopez was very professional and courteous. Thanks!
10/12/2025
Kyaw M. VERIFIED CUSTOMER
Thanks.
Lexus should stop doing survey on associates regarding with their performance.
They all are courteous and helpful.
Please do not stress them out with your survery questionaires.
You should send survey questionnaires to your clients regarding with perfomance of Crown lexus cars.
Clients satisfaction with your cars.
I never received one yet.
I had to replace car battery, not taking care of tire leak with your cars( had to pay )
had oil leak and other things.
10/12/2025
Oneida L. VERIFIED CUSTOMER
Good service
10/12/2025
Andrew V. VERIFIED CUSTOMER
Thank you to Chris Santos the best service consultant. Always professional and customer friendly and always reliable. Thank you! Haven’t seen this kind of service in awhile! Been a customer for over 20 plus years. ????
10/12/2025
Sherrae S. VERIFIED CUSTOMER
My consultant was friendly and professional
10/12/2025
Christian A. VERIFIED CUSTOMER
Chris Santos is always great!
10/12/2025
Marisa M. VERIFIED CUSTOMER
Great Customer Service. Thanks
10/12/2025
K &. VERIFIED CUSTOMER
I am really happy with the service Mr. Alejo. He has a really good customer service. I give this guy 10 out of 10 thank you Mr. Alejo for your customer service. ????????????
10/12/2025
C San. VERIFIED CUSTOMER
Good
10/12/2025
Nanor K. VERIFIED CUSTOMER
Jorge is the service representative I see every time I bring my car in for service, he is always so polite, professional and has always been respectful.
He patiently informs me of my cars issues and will always get my car running smoothly.
10/12/2025
Jennifer G. VERIFIED CUSTOMER
I dropped my vehicle off on Tuesday morning at 7:11am and picked up a loaner vehicle. By that afternoon, I received a prompt report regarding completion of the inspection and a recommended water pump replacement (which I approved); the work, I was told, would likely be completed by end-of-day Wednesday. That time came and went with no updates or communication. I called and left a message to request an update. Thursday came and went with no update…I called several times but could only get voicemail and elected to not leave another message with my initial voicemail awaiting a response. Friday proved to be equally difficult to get someone, but when I left a message Eirik called back to check in. He apologized for the lag in communication and provided a detailed update and said the car should be ready for pick up by 4pm Friday…but due to schedules, I had to come in on Sat to pick up the vehicle.
I am thankful for the loaner vehicle and Eirik’s follow-up. Everything worked out; however, it would have been helpful for Phil and his team to have followed up on a daily basis with a text update to provide expected or anticipated completion of work…especially since the original completion date was end-of-day Wed.
10/12/2025
Antoine J. VERIFIED CUSTOMER
Service was excellent . Keep up the good work.
10/12/2025
Richard L. VERIFIED CUSTOMER
Great customer service
10/12/2025
Ryan G. VERIFIED CUSTOMER
Roberto was very helpful and polite. 5 stars out of 5 stars.
10/12/2025
Abe H. VERIFIED CUSTOMER
Roberto and Dante are great representatives of Lexus brand. Thank you Lexus for being selective about your team.
10/12/2025
David N. VERIFIED CUSTOMER
Excellent service from all the staff!
10/12/2025
Jozsef N. VERIFIED CUSTOMER
I am not interested
10/12/2025
Kelly W. VERIFIED CUSTOMER
I came in for service at 3:20 for a 3:30 appointment. 1.5 hr after I paid my service advisor and he left the facility I waited for my car. When I finally got my keys from a young man I was told the car was parked and no one knew that it was ready. It was 7pm at this time. This is my second visit to this location. I usually go to Lexus of Pembroke Pines but gave this facility a second chance because it’s so much closer to my home in Tamarac. My first visit there was similar but again I gave it a second chance because of convenience. Never again. This is no knock on my advisor as he did his job. The first young me took my number and told me my car was being washed off and would be ready shortly. An hour and a half later he saw me still waiting and was kind enough to find my car keys and show me where my car had been parked for an hour. I am patient but this is ridiculous. Needless to say I will not be going back to JM Lexus.