I was sold a new vehicle but I was missing a key fob, tailgate would not close except manually, & there was road noise with something loose on the passenger side.
10/13/2025
Beverly S. VERIFIED CUSTOMER
You’re welcome
10/13/2025
Nicole A. VERIFIED CUSTOMER
Alejo is great! Quick, to the point, helpful, and courteous.
10/13/2025
Laura S. VERIFIED CUSTOMER
I had to take my car back after it had been in for regular maintenance and a recall because after that visit it made noises when turning that it never had before. My car was kept over a weekend as service was having trouble locating the cause of the noise and when I picked it back up the car seat base that I had secured in the back seat had been removed and left in the back hatch area, there were dirty fingerprints on the backseats, the cargo cover in the hatch had been left off, and items I had stored in the box of the hatch were strewn about in the hatch. It’s like they were in a hurry and just wanted to be rid of the problem. I am not sure if the noise issue has been resolved as I am currently out of town.
10/13/2025
Roxane B. VERIFIED CUSTOMER
Thank You!!
10/13/2025
Nancy O. VERIFIED CUSTOMER
Ali Alrubaie provided an excellent service experience when I recently had my car serviced at Keyes Lexus. He genuinely cares that the customer is satisfied and feels confident all repairs were completed as needed.
10/13/2025
Brian M. VERIFIED CUSTOMER
Jake was very helpful and informative. Great customer service skills.
10/13/2025
Angela H. VERIFIED CUSTOMER
She is always the best!! I always go to her for my services
10/13/2025
Minju K. VERIFIED CUSTOMER
He was very kind and helpful.
Thank you.
10/13/2025
Tracy A. VERIFIED CUSTOMER
Hector provided exceptional customer service. Answered all of my questions, and kept us informed on our car’s status. He was very knowledgeable about my vehicle itself, and was able to answer my questions regarding how the navigation system worked.
10/13/2025
Jocelyn C. VERIFIED CUSTOMER
Thanks a lot to Anthony for always being a great advisor, very helpful and accommodating.
10/13/2025
Ali H. VERIFIED CUSTOMER
Alejo is the best ~ I appreciate the things he does to make getting my car serviced at Lexus more convenient and actually less expensive than going elsewhere. Having my car washed and getting a free loaner car, getting water while I'm there and discounts all helps earn my business. Thanks Alejo!
10/13/2025
Brandon T. VERIFIED CUSTOMER
Great job ????
10/13/2025
Dennis Y. VERIFIED CUSTOMER
She kept me informed throughout the service
10/13/2025
James L. VERIFIED CUSTOMER
Very nice gentleman- got me what I needed in the timeframe I had
Thanks Chauncey and JMLexus