I’ll definitely like to write a review for the great service that I received from Alfred Nungaray
10/15/2025
Aminul I. VERIFIED CUSTOMER
Very good Maintenance/Services.
10/15/2025
Christy H. VERIFIED CUSTOMER
Good service Alex.
10/15/2025
Jeffrey T. VERIFIED CUSTOMER
Daniel was great, helpful and not too pushy for additional service. He was able to secure a loaner for me which made a huge difference for me since the work could not be completed on the anticipated day. Thank you Daniel!
10/15/2025
Sheila H. VERIFIED CUSTOMER
Anthony was wonderful to work with. He explained everything to my satisfaction. He was available and communicated well with me throughout the process.
10/15/2025
Peiwen F. VERIFIED CUSTOMER
Hector was very polite and put alot of effort in making sure I was satisfied with his service!
10/15/2025
Pietra A. VERIFIED CUSTOMER
Hi,
Not happy with the service at all!
You texted me to give you feedback on your service when your shop still has my car.
And, i called yesterday for an update on my car, as Erik never reached out. He was gone already. I requested a cb from his colleague to advise me of the status but never got a call back.
What is happening to Lexus? Look at my history with lexus cars ( not good incl previously owning a vehicle declared a lemon , hvng issues w current car right out of the lot, other stuff, and now this utterly unprofessional handling of the service). I can not recommend Lexus anymore.m, though used to be a firm believer in its quality of cars and service.
Call me asap!
Thank you!
Pietra
****-****-xxxx
10/15/2025
Lee W. VERIFIED CUSTOMER
We have two Lexus owned.
So we have been a long time customer of Lexus.
Hector Lopez is most wonderful service manager I have ever met.
Very professional knowledge and attitude.
10/15/2025
Luiza D. VERIFIED CUSTOMER
He was great and very helpful
10/15/2025
Randy C. VERIFIED CUSTOMER
Helpful and professional
10/15/2025
Paul H. VERIFIED CUSTOMER
Thanks to the El Cajon Lexus team for taking care of my vehicle ????????
10/15/2025
James F. VERIFIED CUSTOMER
Jennifer knows what she's doing... with cars AND wirh customers. ✔️
10/15/2025
Beninico A. VERIFIED CUSTOMER
Thank you excellent service!!!
10/15/2025
Zhenyu W. VERIFIED CUSTOMER
Mark is excellent as usual. Greet me with a very friendly and energetic attitude, explain the details, and make the process very easy, in & out within 15mins. He is doing a great job!
10/15/2025
Skye S. VERIFIED CUSTOMER
It has been New while taking care of my car very Un time service I’m just not waiting to change my card
10/15/2025
Michael M. VERIFIED CUSTOMER
Justin was very helpful, and my SUV was completed ahead of the promised time - which was great! My only "negative" comment would be the drop off area. Each time I've been there, always seems short staffed, and today was quite a line waiting to check in.
10/15/2025
Larry H. VERIFIED CUSTOMER
Another great job!!
10/15/2025
Nadine C. VERIFIED CUSTOMER
I would like to thank Jake, Jessie, Ali and Terry. You all go above and beyond as a customer I am completely satisfied! This was my first time working with Jake, he explained everything very well, was professional and very friendly! My vehicle was ready as promised! Thank you for a job well done!
10/15/2025
Christine D. VERIFIED CUSTOMER
Except the didn’t see oil change on my receipt. Isn’t that done at 15,009?
10/15/2025
Mike S. VERIFIED CUSTOMER
Always great service. Especially now with the PICK UP service from our warehouse..