I brought the car to my appointment on time, it only needed its central console door changed, which was defective from the factory. It took them an hour and a half to replace it. They wouldn’t give me any kind of updates through the entire time. If simple replacement takes that long, I can only imagine what happens when the car needs an oil change.
10/16/2025
Daniel M. VERIFIED CUSTOMER
Everyone was great as always!
10/16/2025
Gurpreet S. VERIFIED CUSTOMER
Good job
10/16/2025
Misty B. VERIFIED CUSTOMER
Alejo is very professional and courteous. He explained the process completely and clearly and communicated throughout.
10/16/2025
Jeff S. VERIFIED CUSTOMER
Great service and the detailing was super. Thank you.
10/16/2025
Susana Q. VERIFIED CUSTOMER
Robert was great!!!
10/16/2025
Rey E. VERIFIED CUSTOMER
Anthony is very knowledgeable, very patient with our questions.
10/16/2025
Marlene K. VERIFIED CUSTOMER
Anthony is always very helpful, and very professional.
He is a pleasure to deal with
10/16/2025
Florence S. VERIFIED CUSTOMER
Anthony was great, always helpful and very professional
10/16/2025
Arnaldo A. VERIFIED CUSTOMER
Fast and convenient. Thank you.
10/16/2025
Kathia C. VERIFIED CUSTOMER
Jose was amazing! I accidentally signed up for services at the San Diego service location and he still managed to fit me in for service at the El Cajon office in a timely manner.
Exceptional customer service!
10/16/2025
Michael H. VERIFIED CUSTOMER
Good job
10/16/2025
Rita J. VERIFIED CUSTOMER
Elda was very efficient and friendly. Service was great.
10/16/2025
Christine D. VERIFIED CUSTOMER
I always get a nice experience everytime I take my car for a service. Vincent Camino is awesome and helpful.
10/16/2025
Joalyn W. VERIFIED CUSTOMER
Thank you to my service manager, Vahagn, who is always courteous and professional.
10/16/2025
Kirk L. VERIFIED CUSTOMER
Joel Goodimg was absolutely fabulous ! I appreciate his professionalism and customer service !
10/16/2025
Maria R. VERIFIED CUSTOMER
Ashley was really nice, and provided a detailed explanation of the services that were done to mu vehicle.
10/16/2025
John M. VERIFIED CUSTOMER
Great service as always!
10/16/2025
Karen T. VERIFIED CUSTOMER
Everyone is so friendly at Lexus. The technicians are very knowledgable and keep me informed. I trust their ability 100%!! They found and repaired a nail in my tire at no additional cost and got my car ready for upcoming travel. Thank you Lexus!