Sam is a great advisor. Detailed and explains answers fully.
10/27/2025
Windy B. VERIFIED CUSTOMER
Cory- excellent at keeping me current on status of my vehicle, warranty coverage, and when a new battery was expected, as well as a heads up that another tech would be taking as he would be out of the office that day.
Molly - so patient talking me through getting key out of fob and finding the keyhole in the door, sending Jordan to jump dead battery, as well as following up to see if Jordan was able to help remove keyhole cover.
Jordan - great at fielding questions on why my battery would die so soon, showing how to get to keyhole, jumping the battery and encouraging me to take my car in for a battery health check ASAP
Kimberly - willingness to track down the tech who filled in for Cory when my battery came in 3 days later, follow up on the status when she had an email saying the new tech had contacted me when I had no text and no missed calls. She went to find out the status of my car.
KJ- helped me make sure my app and features were working after the dead battery.
Awesome team at Lexus of Omaha!!
10/27/2025
Antonel C. VERIFIED CUSTOMER
Denice my Advicer is good to me and sees i am satisfied. Thanks
10/27/2025
Henry S. VERIFIED CUSTOMER
Excellent service
10/27/2025
Sandy O. VERIFIED CUSTOMER
All the staff were very kindly and professional work processing and proceeded quickly. Very happy with work done.
10/27/2025
Alma D. VERIFIED CUSTOMER
I’m completely satisfied
10/27/2025
Jaime C. VERIFIED CUSTOMER
The service was completed within a reasonable timeframe; however, the payment process has been unnecessarily complicated. I was asked to provide two personal email addresses in order to receive my invoice, which I still did not receive initially. As a result, I provided an additional email—my work address—along with information about the previous attempts. Eventually, the invoice was sent to one of my personal emails.
Afterward, I contacted John several times to arrange payment. He sent an email, but it did not include a link to pay electronically. It has now been a week since the service was completed, and I am still unable to make the payment. Despite multiple follow-ups via text and email, I have not received a response or further assistance.
10/27/2025
Charles L. VERIFIED CUSTOMER
Ivan is the best service advisor there is. He always keeps me informed of the status on my vehicle. He is truly knowledgeable about the Lexus. I wouldn’t trust anyone else with my vehicle
10/27/2025
Ryan Z. VERIFIED CUSTOMER
I wanted to take a moment to recognize Jeff Miller for his exceptional service. He is always attentive and consistently provides honest, thoughtful advice - never steering me in the wrong direction. His professionalism and customer focus are a big reason i continue to choose Lexus. In fact, I own two Lexus vehicles, and Jeff's superb customer service and guidance have been a key factor in that decision.
Ryan Z
10/27/2025
Leonard G. VERIFIED CUSTOMER
Daniel is the only reason I am a JM Lexus owner
10/27/2025
Susan N. VERIFIED CUSTOMER
Fast efficient service. Helped me very much on a tough day. Thank you
10/27/2025
Patricia P. VERIFIED CUSTOMER
Mr Allen was a delight to work with. I appreciate Nigel’s expertise.
Thank you gentleman!
10/27/2025
Bobby K. VERIFIED CUSTOMER
Sebastian provided excellent service. He would be the primary reason I return to keyes lexus.
10/27/2025
Roque M. VERIFIED CUSTOMER
Always a great service from Anthony. Never complains.He listens my concerns and advising me with the best options to take care of my vehicle.
10/27/2025
Tobi P. VERIFIED CUSTOMER
Carlos was wonderful as always
10/27/2025
John L. VERIFIED CUSTOMER
Jesse is wonderful!
10/27/2025
Bahman N. VERIFIED CUSTOMER
Everything was excellent I am completely satisfied