Erik was patient answered all of our questions and was extremely thorough. We really appreciated working with him.
11/5/2025
Rodney R. VERIFIED CUSTOMER
Like the efficiency and follow up LLV provides.
11/5/2025
Don W. VERIFIED CUSTOMER
I highly recommend Ryan. My Lexus transaction experience with him was excellent!
11/5/2025
Naomi L. VERIFIED CUSTOMER
Dishonesty
11/5/2025
Peter L. VERIFIED CUSTOMER
My Service Advisor was wonderful and bery informative.
11/5/2025
Michael L. VERIFIED CUSTOMER
Was not satisfied at all. I brought my car in 3 times because of the same scratching sound coming from the front wheels. A issue that only started after getting my brakes, rotors and rotations done by you guys. The first visit, they completely ignored the issue, claimed they didn’t hear it, so it was never fixed. But I heard it the moment I drove off the lot. The second time, after driving with a tech, they heard it and claimed it was the brake dust cover causing the issue. They claimed they fixed it but I drove off and heard the noise. This last time I brought it in again for the same issue, they claimed to fix it but the moment I drove off, I heard the noise. Even Hector heard the noise. I’ve lost complete faith in this Lexus dealership. The service techs appear to be nice but the work is crap. My 10yr old car never had any issues, but the moment I brought it in for a service, I started having issue after issue.
11/5/2025
Sara N. VERIFIED CUSTOMER
After my last visit took several hours longer than expected, Jessie went above and beyond to ensure this visit not only was on time but actually was completed a couple hours early! He is always great about explaining wya t was done and answering an my questions I have.
11/5/2025
Deborah C. VERIFIED CUSTOMER
Xavier Allen is efficient, knowledgeable, and personable. He answers all my questions about my car.
11/5/2025
Deborah O. VERIFIED CUSTOMER
When this lease expires, I plan to buy out the vehicle via a Lexus Financial loan. I really like this vehicle!!!
11/5/2025
Kristin A. VERIFIED CUSTOMER
Everything went great! Thank you!
11/5/2025
Maria J. VERIFIED CUSTOMER
The service and communication was superb with Roberto ****. The loaner car helped me get extra chores completed. When everything thing was completed my Lexus was clean and all services completed to perfection.
11/5/2025
Sean S. VERIFIED CUSTOMER
The loaner car experience was terrible
11/5/2025
Frances T. VERIFIED CUSTOMER
Ivan was professional, courteous, knowledgeable, and just very nice in general. Please please don’t ever change him as my advisor.
11/5/2025
Gaylan A. VERIFIED CUSTOMER
Jessie did an excellent job of explaining the maintenance of my Lexus. The auto was returned to me after being washed.
11/5/2025
Giselle L. VERIFIED CUSTOMER
Xavier and your staff always make the service experience great.
11/5/2025
Jurido O. VERIFIED CUSTOMER
I did not receive any call or message when my car was ready to be picked up after maintenance. I had to call in myself to find out it had been ready for a while.
11/5/2025
Ellen R. VERIFIED CUSTOMER
The paperwork was erroneous with the wrong vehicle. Therefore the prorated amt fir the battery was incorrect! I have two cars & whoever checked it in selected incorrectly.
I noticed the error after paying. Chauncey corrected the error and reprocessed correctly.