I want to thank Helen she was very patient always kind and very attentive to all the services I needed. She was also very knowledgeable about all the services that was required. And she gave me options and gave me time to think about everything. She is the best Helen K. Thank you so much.
11/18/2025
Martha C. VERIFIED CUSTOMER
Thank you Ernesto for the great service very satisfied ????
11/18/2025
Conti Edward. VERIFIED CUSTOMER
Sebastian is very polite and helpful through out the process. Made the experience pleasnt and chill. He deserves a raise or a promotion! A real asset to the company!
11/18/2025
Patrick W. VERIFIED CUSTOMER
Always a great experience.
11/18/2025
Steven P. VERIFIED CUSTOMER
Service rep very nice but training is needed on basic technical information. If a service representative has a repair technician available to talk with you it must be someone who can explain and articulate his thoughts. It was my opinion the repair technician had no ability to carry on a meaningful discussion about my NX other than wishing he was not put on the phone. This is my 3rd Lexus owned and bought from JM. As a loyal customer I expected more than feeling like I was just another pain in the **** client who may or may not have purchased their car at JM. I do not write negative reviews online but felt compelled to speak my feelings about this visit.
11/18/2025
Kirsten L. VERIFIED CUSTOMER
It was my first time at this Lexus dealership, but it was a lovely experience. All of the staff was very welcoming, and helped explained things to me (first time getting my car serviced). The facility is also incredibly nice and was a relaxing environment to be in. The staff remembered me and came to find me and hand deliver my keys back. They also noticed I was working on school work and pointed out the available office spaces. No complaints whatsoever, only the best report to give about your staff and facilities. Thank you!
11/18/2025
Howard F. VERIFIED CUSTOMER
Great service
11/18/2025
Laura S. VERIFIED CUSTOMER
Excellent work
11/18/2025
Noe D. VERIFIED CUSTOMER
I’ve always had great experiences with my service advisor, Xavier Allen. He consistently provides excellent customer service and communicates very well.
However, my visit last Saturday left me disappointed. The maintenance took about 3 hours, and since I live an hour away round-trip, I ended up spending 4 hours of my Saturday just to get my car serviced. I waited at the dealership the entire time, which made the long delay even more frustrating. If the service is going to take that long, I would really prefer to be offered a loaner vehicle next time.
Additionally, after reviewing the maintenance report, I noticed an alignment job was performed, yet my car is still pulling to the right and clearly not aligned properly. Unfortunately, that means the service wasn’t fully satisfactory.
Because of the long wait times, the long drive, and the incomplete service, I’m feeling discouraged about returning and going through this all over again. I hope these concerns are addressed moving forward, because I do appreciate Xavier’s professionalism and would love to continue servicing my car here.
11/18/2025
Beatrice M. VERIFIED CUSTOMER
Excellent service!
11/18/2025
Zaldy S. VERIFIED CUSTOMER
Yes very satisfied the quality service you provided. About the vibration never tried to drive further distance yet and will see in few days from now. I thank you for quick accommodations.
11/18/2025
Richard A. VERIFIED CUSTOMER
No comment you guys always do a good job
11/18/2025
Angelo C. VERIFIED CUSTOMER
I felt like I was being stereotyped and it took a lot just to get helped.
11/18/2025
Chloe S. VERIFIED CUSTOMER
Jake was friendly, personable, and professional. He provided excellent service from the time I got there until the time I left.
11/18/2025
Jeff K. VERIFIED CUSTOMER
Tony was great today. Listened to all my concerns and addressed them. He is an asset to your organization
11/18/2025
Kathleen J. VERIFIED CUSTOMER
Tony was the best service representative I’ve ever had!
11/18/2025
John S. VERIFIED CUSTOMER
The service on the 1992 300 sc was perfect. I will continue to use the service at Lexus of Glendale.
11/18/2025
Timothy H. VERIFIED CUSTOMER
Faustino always provides me with excellent customer service and I am grateful that I chose Crown Lexus to purchase my vehicle.
11/18/2025
Brian B. VERIFIED CUSTOMER
Great customer service Thanks
11/18/2025
Gary K. VERIFIED CUSTOMER
Cory delivered service earlier and for less cost than I thought. He even walked me out to my car when finished. I can’t say enough for the great service I get from Lexus of Omaha.