Lexus Monogram Service

Great job by everyone there at Metro Lexus!

Hilary was great!

I was very satisfied with how I was treated.

I felt the service, all the way around, was excellent. Scott, our service rep was excellent.

I am happy for the service, thanks!

Scott Monge is the best service advisor I ever worked with. He updated me as promised and got my service done quickly.

I have always been satisfied with the service at Tustin Lexus! Rick always takes good care of me!????????

He was totally professional and personally kind. Perfect customer service. Linda M

My service at south County Lexus has always been a 10. I highly recommend them to anyone. Great work.

I was actually surprised to notice the front tires had more pressure than the back tires. I was expecting the tire pressure to have been checked after the tire rotation.

I was actually surprised to notice the front tires had more pressure than the back tires. I was expecting the tire pressure to have been checked after the tire rotation.

Service provided by Derek was excellent.

Derek is very helpful, professional and very nice. In general, I am very satisfied for the service and have a nice experience.

Rick and his team did a great job.I was even offered bottled water:) Thanks and I would recommend this location!

Iman is always amazing to work with. It was so wonderful that he set up my service without me even going there. A nice person picked up my car then brought it back when it was finished. I am a Lexus owner for life with everything that is done for me, the customer. Thank you Suzan G

Jeff did a great job!

They try to charge you money without luck my policy and I asked for help lose like everybody’s busy thank you

Great work guys! I wish the Latte machine was up and running. Boo.

We’ve had to bring our car in for service three times now, all for the “check system” light. The past two times, RIck has been our service adviser. The first time he was there that first day but went on vacation the week after so Derek covered for him and did a good job staying in contact with us. We paid over $1000 to have a top engine clean. This was at the beginning of the quarantine period, in mid March. Since then we haven’t driven the car very much due to the quarantine. Unfortunately the “check system” light and other flashing symbol started up again last week (mid April) so we brought the car in this past Saturday morning around 10:15 and didn’t hear from Rick until we had to call him in the late afternoon. I was hoping the car would be ready for pick up on Sunday but he told me Lexus no longer is open on Sunday and that the issue they suspected would take a few hours and they would do it on Monday and he would let us know for sure at that point. We didn’t hear from him at all on Monday. I called Tuesday morning and he said it was likely a dirty butterfly valve, potentially from the engine flush before, so they cleaned it and the car was ready to be picked up. I asked if he would drop off the car at my house, which he did. Unfortunately as soon as I turned the engine on, the “check system” light came on again. I called Rick, and he said to drive it 3 times this week to see if the light would reset. If that didn’t work, he said that it could be a few factors that he listed on my invoice would would cost an additional $1125. I have driven it 4 times so far and it is still the same. This is the first time I have ever had a service adviser who did not call me to let me know what was going on. I’ve had to call Rick. Additionally, and more dissatisfying, is that Tustin Lexus has not been able to address the problem with the car and the light keeps coming on. We have already spent a lot of money trying to fix what they surmised was the issue, but apparently it seems like it has been misdiagnosed, and we are being asked to tank in even more money to fix something that likely was caused by the initial cleaning which we paid for, and they are not even sure it is truly the Issue at hand. It is clear that the $1000+ that we paid didn’t do anything because the light keeps coming on. Can you help us resolve this issue without us having to pay more than we already have?!

Loaner wasn’t clean & service wasn’t complete at time promised.