It is so nice to always have Derek as my consistent contact at Lexus. I trust him, therefore trust your dealership with my car.
5/13/2020
Joseph G. VERIFIED CUSTOMER
I Purchased a maintenance program when I purchased the Lexus RX 350 L in July 2018. Previously the service reps were aware that I have a prepaid service contract when I brought the car in for the routine service. This time however, they weren’t aware and presented me with a bill for $270. I had to explain that I have a prepaid contract, and after 10 minutes they sorted it out and confirmed there would be no charges. It then took about 15 minutes for them to locate my car as it had been missed placed and ultimately found in the wrong area.This does not usually happen when I bring the car in for service. I am not sure why there was such confusion as usually all my information is in the computer and it goes smoothly. Tim Rau has usually been my service rep and he is always terrific, but he was not working today. Hopefully he will be in the next time I bring the car in for service. Thank you
5/13/2020
Peter S. VERIFIED CUSTOMER
Daven is the best service advisor I have had since my first purchase of a car at your facility.
5/13/2020
Marjorie R. VERIFIED CUSTOMER
Excellent as usual
5/13/2020
Pascale C. VERIFIED CUSTOMER
Very satisfied with the service and professionalism
Thank you
5/13/2020
Michael J. VERIFIED CUSTOMER
Great work Joshua and the Lexus Team! Thanks
5/13/2020
Joseph S. VERIFIED CUSTOMER
Cordis and your maintenance team, including Tony who helped me with a phone connection issue, did an outstanding job.
5/12/2020
Michael G. VERIFIED CUSTOMER
Cordis was awesome
5/12/2020
Kristen M. VERIFIED CUSTOMER
Jeff was so helpful! He made my Lexus experience the best!
5/12/2020
Susan L. VERIFIED CUSTOMER
All worked well and quick.
5/12/2020
Frank M. VERIFIED CUSTOMER
30 dollars to plug a tire, come on
Most expensive oil change ever. Paid 160 dollars for a car wash
Tires have 38 pounds of pressure. Shouldn’t it be 32.
The tire they supposedly fixed has two pounds less than the others?!!
5/12/2020
Andrew N. VERIFIED CUSTOMER
Best experience ive had at any dealership
5/12/2020
Jae C. VERIFIED CUSTOMER
Iman was very courteous and knowledgeable. He knew who I was and made me feel welcomed. I've been using Tustin Lexus for over 2 years and been completely satisfied. Iman is one of the best service rep there is.
5/12/2020
Kiran V. VERIFIED CUSTOMER
Evan was really helpful
5/12/2020
Aryanna J. VERIFIED CUSTOMER
Evan was super sweet but holy cow you guys are expensive.