Roger was super friendly, listened to all of my concerns, and was very helpful.
7/1/2020
Margaret W. VERIFIED CUSTOMER
Nicely accommodating for my 89 year old husband and for me. After services I always leave with a feeling of confidence of how my Lexus will serve us.
7/1/2020
Paul L. VERIFIED CUSTOMER
Ronnie, the service rep was very thorough and professional!
7/1/2020
Richard B. VERIFIED CUSTOMER
Daven is always professional and courtesy every time I get my vehicle service. He is up front with me on what needs to be done on my vehicle and doesn’t tell me that I need extra stuff that’s not needed. The dealership needs more service advisors like Daven. Thank you Daven
7/1/2020
Joann H. VERIFIED CUSTOMER
When I purchased my vehicle on Saturday it didn’t have a 2nd key. So, I was told that you would get me one on Monday. Customer service called me to make an appointment on Monday, but you didn’t have many available time slots to choose from, so I chose 7am so that I could go to work afterwards. I arrived at 7am and was told to wait in the lounge area. After approx 40 minutes I was told that my 2nd key was not available and that I would have to come back. I wasn’t too happy that I had to get up early, waited for 40 minutes and have to come back. Also, when I purchased my car carpeted mats were supposed to be included but there were only rear mats in my car. My sales person did notify Service and a new set of mats were waiting for me.
I will say that everyone was super nice, but this was inconvenient. A 2nd key is being ordered and they will call me back when it arrives to set up another appointment.
7/1/2020
Peter G. VERIFIED CUSTOMER
Thanks for the follow up and quick turn!
7/1/2020
Patricia L. VERIFIED CUSTOMER
Handled the service well amidst the pandemic guidelines.
7/1/2020
John S. VERIFIED CUSTOMER
Having a returning maintainance customer wait 1 and 1/2 hr. to check and make sure the tire pressures were correct before a major trip seemed excessive, though I do realize it was free and somehow the car got washed.
7/1/2020
Dee D. VERIFIED CUSTOMER
Everyone was helpful and timely.
7/1/2020
Joanna K. VERIFIED CUSTOMER
Ronnie Crowe is an excellent service advisor!
7/1/2020
Timothy G. VERIFIED CUSTOMER
Took three hours for a simple oil change.
7/1/2020
Robert A. VERIFIED CUSTOMER
I was told that Even though I’ve barely put any miles on the vehicle, I had to bring it for service because 6 months had gone by since the last checkup, and if I didn’t it would void the warranty.
The service wasn’t free, it was $250, and they didn’t even clean the car inside.
So I feel bullied into coming in for something That was non-essential, especially during this Covid time.
Not happy at all.
7/1/2020
JACK C. VERIFIED CUSTOMER
Thank you! Excellent service experience.
7/1/2020
Celia C. VERIFIED CUSTOMER
I really like working with Ronnie. He is really great and covers everything- even tells me what’s coming up next. Thank you !!
7/1/2020
Mariana R. VERIFIED CUSTOMER
Carlos was very nice and had my car ready and washed in an hour.
7/1/2020
Jay F. VERIFIED CUSTOMER
can't wait
7/1/2020
Mary Ann. VERIFIED CUSTOMER
Thank you. Car returned clean and smelling good. Tx for note on weak battery
7/1/2020
Don R. VERIFIED CUSTOMER
Great job!
7/1/2020
John H. VERIFIED CUSTOMER
Carlos was great and explained the service thoroughly and delivered the car when promised.