ABOVE AND BEYOND. The service department at Metro Lexus is phenomenal. No wonder why, Lexus is #1 when it comes to service. A day before the holiday I got my oil change, upon entering the garage I was greeted by Jeffrey Miller. he informed me it would be two hours or less for the services to be completed. I was in no rush but had a few errands to run, I kindly asked if anyone can give me a ride or if he had a loaner. Within a minute he provide a loaner and I was out of the dealership. THAT’S SERVICE. I was updated on my services. Received a text message with a link to payment. I paid and my car was ready to be picked up. Thank you!!!!!!
7/3/2020
Jelena D. VERIFIED CUSTOMER
They are fraudsters. I asked for Freon recharging. They told me they couldn’t until they tested for leaks and cost for it is $79. When I got a bill they charged 179$ for it and 16$ for Freon.
In translation for the 16$ real work they charged $200
7/3/2020
Denise K. VERIFIED CUSTOMER
Hilary was fantastic and a great add to you team. Very helpful and explained everything in detail.
7/3/2020
Aslim A. VERIFIED CUSTOMER
Great service form the Lexus team.
7/3/2020
Susan S. VERIFIED CUSTOMER
Always a pleasure coming there. Evan is a knowledgeable and personable representative.
7/3/2020
April E. VERIFIED CUSTOMER
Daven is always excellent to work with!!!!
7/3/2020
Jennifer R. VERIFIED CUSTOMER
Was quoted one price for my service prior to bringing it in then told differently once I arrived.
7/3/2020
Dennis C. VERIFIED CUSTOMER
Hasson is great!!!
7/3/2020
John F. VERIFIED CUSTOMER
All good
7/3/2020
Lenny J. VERIFIED CUSTOMER
Very good & the car after wash very clean.. they do good job .. love Lexas mission viejo...
7/3/2020
MODRIS T. VERIFIED CUSTOMER
Great customer service
7/3/2020
Kit T. VERIFIED CUSTOMER
Excellent service and prompt response.Hassan was attentive, knowledgeable and extremely helpful.
7/3/2020
Brad H. VERIFIED CUSTOMER
Appreciated the loaner
7/3/2020
Shawn S. VERIFIED CUSTOMER
Hassan made the service as good as it gets. Thanks to his efficiency and professionalism.
7/3/2020
Susan R. VERIFIED CUSTOMER
I am still impressed with the efficiency & exemplary customer service & care demonstrated by South County Lexus