Excellent communicator and responsive proactively. Resolved a key issue on my gs 350. Went the extra step in providing a positive customer experience.
10/26/2020
Karin T. VERIFIED CUSTOMER
Excellent customer service as usual
10/26/2020
Mark K. VERIFIED CUSTOMER
great job
10/26/2020
Christina O. VERIFIED CUSTOMER
All I wanted was my transmission fluid levels checked and I was told that they would not be able to do it without spending $400 for an entire service when it is not needed for another estimated 10,000 miles. If the dealer is unable to check levels, I’m concerned at the abilities of the technicians. Additionally, if it was not possible, I should have been told when I made the appointment that they were not able to do this. If not at the time of the appointment, then ay the home I lwad checking in my vehicle. I should have been turned away then so I wouldn’t have been out of a car.
10/26/2020
Behrang D. VERIFIED CUSTOMER
Tim is a great service rep and always gives phenomenal service.
10/26/2020
Lily P. VERIFIED CUSTOMER
Everybody was very nice and helpful. Thank you!!
10/25/2020
CHANGE H. VERIFIED CUSTOMER
Ronnie Crowe was a pleasure to deal with. Excellent client service skills.
10/25/2020
Vivian W. VERIFIED CUSTOMER
I was very pleased with my service at Metro Lexus. They went out of their way to make sure my service experience was excellent and it was! I would highly recommend Metro Lexus service department to my family & friends. They exceeded the time quoted for the service today. I am rating my service experience as a 10!
10/25/2020
Rey P. VERIFIED CUSTOMER
Tim was great and addressed my concerns.
10/25/2020
Christine P. VERIFIED CUSTOMER
Daven Anthony was very helpful with the service of my vehicle.
10/25/2020
Efren Z. VERIFIED CUSTOMER
Isaac always ensure my service requests are taken cared of and goes over and beyond in terms of overall customer experience. Truly an asset to MV Lexus!
10/25/2020
Steven F. VERIFIED CUSTOMER
Good job Ronnie
10/25/2020
Negin N. VERIFIED CUSTOMER
Davan is always a pleasure to work with.
10/25/2020
Russell M. VERIFIED CUSTOMER
Your team is great. Ronnie Crowe is great!
Thanks for the service.
I drive 50 miles one way for your service!
Russell M
10/25/2020
Riza C. VERIFIED CUSTOMER
Honesty
10/25/2020
Mitra L. VERIFIED CUSTOMER
Excellent service!!!
10/25/2020
Alan H. VERIFIED CUSTOMER
Not the way it used to be when Jerry Severin ran it
10/24/2020
Christopher P. VERIFIED CUSTOMER
Jeff is great. I have some issues with potential scratches or scuffs that happened while the car was in the shop.
10/24/2020
Timothy B. VERIFIED CUSTOMER
Cordis always takes very well care of me & my Rx 350 thank you
10/24/2020
Wayne S. VERIFIED CUSTOMER
Made appt to have wiper sensor fixed after they called and said part was in
Got there and they said can’t do it need window person there
Service was much better years ago