Lexus Monogram Service

Devan is cordial & professional and a pleasure to work with. Great customer service!

Always good service!

Thanks. Great service . In and out quickly.

Mr. Lam helps me a lot. I be definitely coming back. Thank you

Was easy to set up and fast service

Very pleased

Carlos did a gr8 job thx

I really appreciated the fast service repair. That is too notch service!

Good service Your time estimate was very good

The representative was very helpful and nice. Thank you so much.

Thank you so much . A+

Hilary was extremely polite, competent and very knowledgeable in her position. She appears to be an asset to your company.

Everyone was so helpful and friendly. I am more than pleased with my service.

I'm very satisfied with the work and the time of working on it thank u so much

I feel the service at Mtro Lexus was high quality. I was well informed about what I I need to know regarding my vehicle. The personnel were friendly and efficient! Service was great, and my car was in great condition when I left the service center. It was a great experience.

Joshua Jancha did a fenomenal job. He explained to me the entire process when I dropped off the car and the next day he called me to inform me about other services that my car will need in the near future. He later called me again to inform me that the car was ready.

Service was excellent.

I purchased a car at this dealership back in July. This was my first time brining a car for service/ maintenance. The service I received up front was over all good. The only thing that bothered me was the price that I received over the phone and the price that service representative gave me was different. I felt like they were trying to charge me more without explaining the details. Honesty and being up front is a big deal for me! When I got my car back, it was barely washed and water was still dripping. The inside of the car was not cleaned. Yes, it was vacuumed but my 7 year old could of done a better job. I asked the service guy why it’s like that and if this is how it’s usually done. His response was “ they must of been in the hurry”. Why should I suffer the service when I am a paying customer ? Also he explained that the car doesn’t get wiped down inside because of Covid restrictions. I understand that, but I wished it was explained to me before my car was taking for service. The outside still looked dirty and wet . I also been told that I should take my car to car wash and they will usually do a better job. Really? As a customer coming to a Known dealership Like Lexus I have expectations. These expectations were not met at all. If you guys do a such a sloppy job washing a car and giving it back to the customer like that and giving bunch of excuses. What is really done behind closed doors? How am I suppose to know what was really done to my car when I bring it for service? A sloppy job? Like I said, honesty and Transparency is very important. A car wash is not that important but by showing me how sloppy of a job you do that makes me question if it is a place I should bring my car back. I had higher standard for this dealership and by just one visit it was greatly lowered and the reputation of it is now questioned .

Our service writer was very good. Where our service experience was not up to par was the wait for the service writer. The dealership promotes customers making appointments. However, we made an appointment, arrived just prior to our appointment time and had to wait 15-20 minutes for the service writer. That long wait destroys the concept of having an appointment.

Tim our service person was outstanding !! Best experience I have had at Lexus ! He was smart, accommodating and so nice. Thank you for hiring such a good person to deal with your people.