Lexus Monogram Service

Sal went the extra mile to ensure I was getting the exact service that I needed and saved me money in the process. He also kept me well informed every step of the way.

The service was fantastic thank you

Yes, I would like to do a survey.

Very accommodating

Great job! I was kept in the loop throughout the whole process so that I was aware of the necessary repairs and the cost in order for me to make an intelligent decision about the most important repairs. Thanks!!

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Great service! My rep, Tim was very helpful and prompt!

Terrific service and interest in satisfying customer.

Always consistent excellence. RGD was great!

After discussing my previous service with Mr. Jacobson, this recent visit was set up with Ronnie again. I addressed the scratched Navigation area, and tear on the front passenger seat during the dash pad installation. The seat was repaired and has torn again in the same spot. The perforated seat needs to be replaced. The Nav area appears to have been attended to by trying to smooth out the scratched areas but the scars remain obvious. The driver seat control panel was secured to the base again. Good job. The driver side skid plate panel leading up to the dash was removed and reinstalled correctly. Good job. The front suspension is still making a grown sound going over bumps during cold temps. All upper control arms were replaced along with the two large lower control arms, still leaving in question if the two small lower control arms are causing the sound. Upon dealer inspection it was discovered it could be the front passenger strut. Still not convinced, the car will be inspected by an independent suspension facility.

First I can appreciate Ronnies assistance with my car, he was quite attentive and well communicative while my vehicle was in service. But to give a 10 out of 10 would mean my overall experience was perfect .....it was not. First. The front end upper control arms job was great, this definitely was an improvement by 90% I still hear a slight grown going over bumps. In addition, my dash pad was replaced, however in the process I received my vehicle back with a scratched center stack along the silver trim above the clock and around the nav screen plus a one inch slice in the front passenger seat. I also discovered that the skid plate panel going up to the new dash pad was clearly misaligned. This was either a rush job or someone in the shop does not have Lexus DNA! I was told there was no real remedy for the scratched dash trim and that It would cost me $17,000 to replace the navigation . (Laughable) I didn’t create the damage, why would I pay to replace it. The new pad looks good btw. Loaner cars, we all appreciate them while our cars are in for service. But please make sure they are cleaned out and sanitized before the next guest. I got a call that a previous driver left items in the car while I was at my office. Sure enough 3 handbags were in the trunk, I made a 15 mile trip back to Dealership to drop them off. I understand things happen, but own up to it and take care of them right the first time to avoid unnecessary repeat visits.

My last visit went rather well, I met with Hassan at 7am on Saturday to have my 4 replacement door panels installed on my LS460. He promptly took care of me and kept me informed as he always has. I decided to wait in the lounge and was surprised how quickly the process took about 1 1/2 hrs. The panels are very nice. My only concern is that the new wood inserts don’t exactly match the rest of the wood on the dash and center console. The original wood is more grainy with a now darker bronze tone. Perhaps these natural materials change color over time. Taking a photo side by side you can see a difference. Aside from that, they are a work of art. Thank you Lexus for sticking to your value and reputation as a luxury automotive leader.

Isaac always does a very Professional job!

Jeffrey is an outstanding representative of Metro Lexus. He is totally customer oriented, something you don’t see much of anymore.

Great customer service!!!!

Tim was great. Very helpful.

Great service. Vehicle was ready when promised. Thank you!

Thank you Tim Rau. AWESOME SERVICE!

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Fast and Excellent Service provided by Daven Anthony