Isaac was a great help and made everything super easy
3/23/2021
LINDA B. VERIFIED CUSTOMER
Sorry, clicked wrong answer Re trade in . Like my car as is . Do not want to trade in.
3/23/2021
Zachary H. VERIFIED CUSTOMER
Sal is a great guy.
3/23/2021
Dale R. VERIFIED CUSTOMER
I appreciate the upfront information about my vehicle. Very professional and it felt like I was apart off the Metro Lexus family.
3/22/2021
Joan V. VERIFIED CUSTOMER
I decided to have the 2 filters replaced. Can I just stop in
Or do I need an appointment?
3/22/2021
Sara S. VERIFIED CUSTOMER
Very prompt, professional, and polite. My car was finished within the timeframe it was promised. Very pleased with my experience.
3/22/2021
ALPA P. VERIFIED CUSTOMER
One of your employees was eating in my car and left an onion/carrot and trash. My car smelled and the attendant then had the audacity to give me attitude when I mentioned I had been waiting to have my car re-washed and no one came to find me. I wasted an hour of my day when my pick up should have taken a few minutes. This was a unprofessional, un-hygienic and rude experience at this dealership. Your customers should expect that their cars will be taken care of when they are left in your care. We always take our car to Santa Monica Lexus (for 17 years) but tried Mission Viejo this time. Devan was the lone right spot at this location, however the rest of the staff would benefit from a lecture on enhancing the customer experience if the goal is to have customers return. Overall this experience does not create a great deal of trust and confidence in your establishment.
3/22/2021
GENEVIEVE V. VERIFIED CUSTOMER
No comment
3/22/2021
John D. VERIFIED CUSTOMER
Over and above!
Thank you Jeff
3/22/2021
LAURA A. VERIFIED CUSTOMER
Scott was very helpful great service!
3/22/2021
Anne D. VERIFIED CUSTOMER
Great experience
3/22/2021
Customer N. VERIFIED CUSTOMER
Jeffrey Miller is amazing service advisor.We needs more people like him in automotive industry!!!
3/22/2021
Harvey B. VERIFIED CUSTOMER
Mr. Bunch was very hands on curious and professional
3/21/2021
Gary S. VERIFIED CUSTOMER
The loaner vehicle had only 1/8 tank of gas!
3/21/2021
LATONYA T. VERIFIED CUSTOMER
Great service. I feel like im worth several million bucks when I go there
3/21/2021
Susan H. VERIFIED CUSTOMER
I want to thank Issac for being helpful and providing excellent service today.
3/21/2021
Timothy R. VERIFIED CUSTOMER
Drew Jacobsen and his team of service professionals always do a great job servicing my Lexus cars!