Lexus Monogram Service

RGD is always great!

10 excellent servi.

Good services, definitely will come back.

Great job

Hassan also ways provides great service. Always extremely helpful, knowledgeable, and best of all no surprises.

Thank you, Tim! I appreciate the loaner car for the day and I appreciate the very easy drop off and pick up. You were super nice and professional. I will definitely be back to do business, maybe a trade in.

Argi provided great customer service and quick turnaround time.

Great service as always!

I questioned the final price of the brakes . I. Was told when I was there after my last visit it would be $450. Upon picking up the vehicle I was billed $528. I looked on my last receipt and it did say $528 but I do remember a different quote . When I booked my appointment she confirmed my price at $450 and I booked it along with a special of outside detailing. When I picked up the vehicle he ran my card before viewing the bill . I questioned him on it and said that was the quoted price. Then I asked him if there were any specials and he told me not that he knew of. I later looked online when I got home and there was a special for front brakes for $432. I called and left a message with service and received no call back. I also looked at my details job. There was still a gritty texture and marks that would have easily been buffed out with clay or compound. I know a little about how to detail a car. I have done my one car for years. There is NO way he detailed my car I a professional way!!! I got home and just used my one clay and spray and was sooo much smoother. I waited a day for a call back and no one called . I also called the appointment desk and they said they couldn’t see the brake deal that was online that I saw. Sooo my husband and I drove back to Metro and he told service what we went through. The service department had the detailed employee come out and look at the car. I questioned him if he even clayed the car. He said yes . NO way!! The service manager agreed it was a terrible job and would redo it . No thanks. Since today is Saturday the service guy said we should get a response by Monday. I hope so! I absolutely love my car!! I would never buy anything else. I am extremely disappointed on how Lexus treated my service. We actually were thinking of trading in my 2013 after driving a new one but I think we’re going to wait a while. All in all I have no issues with the mechanical service but the customer service was so disappointing.

RGD did a good job as always

The best experience so remarkable friendly and fast

Sal was incredibly helpful, explained everything thoroughly, and was patient and knowledgeable. I appreciate him and the whole team for their work and clear communication with me!

My experience with South County Lexus has always been outstanding! Hassan was so helpful... he went above and beyond in answering all our questions and providing assistance!

Devan is the best service agent. Thanks

Tim was great thx

Isaac Lam has very kind and cordially treated me during my recent visit for service of my lexus. He was very sincere to explain required services and why. Simply I say excellent

Hassan is great & the ONLY reason i go to lexus. The mechanic cant even fix my canera!! Ridiculous!!-

Efficient

Hassan was courteous, attentive five and efficient. The whole experience was smooth.

My car was ready as promised. Service tech, Hassan, was polite and informative.