Service manager was outstanding. I never rate any dealer 10 when it is my first time experience. Plus I had some issues at Lexus Tustin.
8/3/2021
Laurel W. VERIFIED CUSTOMER
Great service… highly recommend this dealership.
8/3/2021
Forrest N. VERIFIED CUSTOMER
Yes! Great, outstanding, efficient service and excellent, helpful people.
RGD was wonderful and professional too!
Thank you!
Laura & Forrest N
8/3/2021
TRACEY G. VERIFIED CUSTOMER
I will definitely give a great review!
8/3/2021
Phonesavanh S. VERIFIED CUSTOMER
Tim Rau made today’s experience better. Last visit was horrible & I hesitated to go back. Glad I gave Mission Viejo Lexus another try.
8/3/2021
Melinda L. VERIFIED CUSTOMER
Quick efficient service
8/3/2021
Victor L. VERIFIED CUSTOMER
Very professional as far as the handling of the servicing on my vehicle car was done on time excellent follow up thank you for the quality of service offered through your dealership
8/3/2021
KATHLEEN B. VERIFIED CUSTOMER
Everything went very smoothly today.
8/3/2021
Sam H. VERIFIED CUSTOMER
The appointment was messed up. I have received an email to schedule me at 7:00am, so I went, and was told they can’t find my appointment. The gentleman was very nice, he did the job anyway. Then after The job was done, I got another call from a lady to remind me why I didn’t show up at 7:00 today? Actually I have my car checked and washes, and was on my way home. This isn’t a Lexus quality of service. I used to have Toyota, and they did a much better job (they even served bagel with cream cheese ????
Sam
8/3/2021
Not Provided. VERIFIED CUSTOMER
Very competent
8/3/2021
Daniel M. VERIFIED CUSTOMER
Great service and timely, thanks.
8/3/2021
Kiana H. VERIFIED CUSTOMER
N/A
8/2/2021
Andrea S. VERIFIED CUSTOMER
Jeff was so helpful, respectful and knowledgeable. It was a pleasure working with him. I have loved my Lexus experience since day one.
8/2/2021
Thomas R. VERIFIED CUSTOMER
I still have the same problem with the car after an hour and a half drive to bring the car to you and after paying a substantial bill
8/2/2021
Patricia B. VERIFIED CUSTOMER
It was excellent. Dave did a tremendous job. Thank you.
Mr &. Mrs Berry
8/2/2021
Denae J. VERIFIED CUSTOMER
Cordis was great. He got me checked in and out very quickly on a busy day.
Thank you!!
8/2/2021
Loi V. VERIFIED CUSTOMER
This is my second time I came back to Lexus because of trust that Mr. Scott Monge provided to me from last visit. (My Lexus LS460 needed to replace misfire #2 ).
Many of us , in general, are pretty nervous when bringing our car to dealership for service. We don’t how much it would cost us and how bad the car is. And many times we don’t want to believe what we hear.
I am very lucky that I have found my trust in Mr. Scott Monge. Now bringing my car to southern Lexus for service is no longer a pain anymore. Thank you for building trust to your customers, Mr. Scott Monge.
8/2/2021
David U. VERIFIED CUSTOMER
Great service technician
8/1/2021
Hubert M. VERIFIED CUSTOMER
Mr. Bunch gave me a detailed explanation regarding my car service,
and provided progress updates also.