The customer service rep that assisted me was great. My only issue was I had made an appointment on 9/15 for service as well as a recall fix. I was notified that I would get a loaner car for a day. When I arrived on 9/15 they said sorry there’s no loaner cars but we will text you when we get one in. I never got a text and I had to pick up my kids at school so I just rescheduled. It was annoying because I don’t live very close. Mistakes happen and I did reschedule for 9/20 and everything went well.
9/22/2021
Michael H. VERIFIED CUSTOMER
I was throughly satisfied with my experience at Metro Lexus, as usual.
9/22/2021
DANIEL S. VERIFIED CUSTOMER
Super quick service!
9/21/2021
Raymond J. VERIFIED CUSTOMER
Fantastic service
9/21/2021
Sarah B. VERIFIED CUSTOMER
excellent service, always love going to Metro Lexus.
9/21/2021
Robert S. VERIFIED CUSTOMER
Cordis was the consummate professional and took great efforts to provide clarity on my service as well as kindness and grace. He instilled trust and confidence.
9/21/2021
Joy H. VERIFIED CUSTOMER
I miss having a contact to develop a service relationship with in the service department.
The labor charges have increased
I had to follow up to ask the status of my account
9/21/2021
Joe A. VERIFIED CUSTOMER
Very good thank you.
9/21/2021
Ana C. VERIFIED CUSTOMER
I was satisfied
9/21/2021
Anthony P. VERIFIED CUSTOMER
Jeff has always taken excellent care of me and today was no different. I went in just to make an appointment but Jeff got me in on the same day, into a loaner car and then had my car ready the same day. Excellent service and much appreciated.
9/21/2021
Kenneth P. VERIFIED CUSTOMER
Job well done!
9/21/2021
Colin B. VERIFIED CUSTOMER
A great experience... Scott Monge was my contact and he gave great advice and kept me up-to-date during the service. The car is now running like a dream! Keep up the good work down there!
9/21/2021
Rita P. VERIFIED CUSTOMER
Everyone was nice and very professional especially Scott Monge.
9/21/2021
Angela L. VERIFIED CUSTOMER
Would recommend. Thank you.
9/21/2021
Selma B. VERIFIED CUSTOMER
Ronnie is awesome
9/21/2021
Carolyn M. VERIFIED CUSTOMER
Everyone was very courteous and the service was within time stated.
9/21/2021
Ray T. VERIFIED CUSTOMER
Great service! Steve excellent and thorough and friendly!