Service was completed in under an hour saving me a second round trip. Great experience
9/28/2021
Ellen L. VERIFIED CUSTOMER
Well for starters the car wash was closed. Then I was given and hour eta for my car. The service person said it would be 1.5 hours if I wanted it washed. My car was done in 40 minutes. Still wondering why you wouldn’t have then offered the wash? Staff is very nice, welcoming and polite. Would expect to leave with a clean car.
9/28/2021
Valerie C. VERIFIED CUSTOMER
My service rep was very kind, caring and friendly. He was knowledgeable and answered all of my questions regarding my Lexus GX 460.
Thank you for your service
Valerie C
9/28/2021
Gwen H. VERIFIED CUSTOMER
Ted in sales is so attentive that he came out to service to greet me! And Drew, the service manager is so professional & friendly! I appreciate them both!
9/28/2021
Rolled Steel. VERIFIED CUSTOMER
Keep up the great work!
9/28/2021
Emmanuel S. VERIFIED CUSTOMER
Great service experience!
9/28/2021
Jerilyn C. VERIFIED CUSTOMER
Already gave my comments.
9/28/2021
Angelo P. VERIFIED CUSTOMER
Great service. Very polite organized employees.
Haven't experienced this type of service before.
Thank you
9/27/2021
John F. VERIFIED CUSTOMER
Great job!!
9/27/2021
Dan O. VERIFIED CUSTOMER
The experience was very efficient and the staff very professional - thanks
9/27/2021
Terry R. VERIFIED CUSTOMER
Dave was outstanding! Very professional and easy to talk to. Kept me informed on the progress of my services. He couldn’t be any nicer!????
9/27/2021
Muntaha D. VERIFIED CUSTOMER
Very good customer service
9/27/2021
Nadia R. VERIFIED CUSTOMER
Jeffrey went above and beyond to help me understand my cars current status and possible future needs, and to connect me with the best strategy to meet them. I Would return for the quality of the experience overall, but especially for the kind of service Jeffrey offered. I’m appreciative!
9/27/2021
Abdelmenem D. VERIFIED CUSTOMER
Josh is great. Always helpful
9/27/2021
Tonya A. VERIFIED CUSTOMER
Pi have a $200 gift card but they are saying it's an issue. Like expired, cash don't expire.
9/26/2021
Mark H. VERIFIED CUSTOMER
Always very happy with the service department at South County Lexus and always beyond satisfied with Gavin’s courtesy & professionalism. Great working with him.
9/26/2021
Elizabeth C. VERIFIED CUSTOMER
Cassie was super sweet and accommodating! Entire staff at pickup Day picked up where she left off. Cassie communicated Effectively and listened to my needs. The entire service team was awesome! Best experience i have had in Cleveland since moving here from Los Angeles! See you soon!
9/25/2021
Sara S. VERIFIED CUSTOMER
This is the first time I’ve had a less than stellar experience with Metro Lexus. When I was signing paperwork for the loaner vehicle, I was told that the car had 3/4 tank of gas. I signed acknowledging that- but I should have verified first. When I got in the car, it only had 1/4 of a tank. So I had to turn around and go back to the dealership (was only about a minute away). We revised the paperwork, but still, it was a pain because I almost immediately had to put more gas in the car. I don’t mind that the tank wasn’t full, but 1/4 full is a bit below standard for a luxury car dealership.
When I picked up my vehicle the next day, I immediately noticed that it wasn’t vacuumed at all. I do t expect a pristine detailing job, but in the past they have always ran the vacuum through it a bit.
I do want to note that every Lexus employee I interacted with was extremely professional and kind. I was just disappointed in the level of detail that was put into my loaner and my car.