My concerns have been in detailed emails to Drew the
Service manager and Lexus as a whole. Every repair is escalated and l seems to be dismissed and everyone involved seems to look for a reason to not be covered. Have brought car multiple times on same issues. Lexus corporate and or dealer I feel is targeting myself and or lc500 owners, treating me different then normal population and do not seem to want to repair this car under warranty due to the expensive nature parts or saying “they are all bad like that” I have had the worst experience on my first Lexus
I am afraid to stand up for my rights in fear of being further blackishes or refused service. I have submitted a ticket to Lexus corporate after much patience has ran out. Very disappointed in how I have been made to feel like I am a. Problem and an annoyance for wanting my LC to be right and Lexus brand is not holding up to their reputation overall for me in my first 6 months of ownership. I have also been told I am a lesser owner before I bought it used at 8100 miles as if I am penalized. for not buying it new.
10/3/2021
DANIEL P. VERIFIED CUSTOMER
Very nice service
10/3/2021
Linda B. VERIFIED CUSTOMER
I had to bring my car in because of a noise. In had the wiper blades replaced and the original bill showed $28.80 for labor while the blades were only $19.98. Why would this charge even be put on the bill and yes it was taken off. Along with the $10 charge for having my car delivered back to me I feel I was being nickeled and dimed for services that use to be courtesy services!
10/2/2021
Mark P. VERIFIED CUSTOMER
Great service with Scott
10/2/2021
Kent M. VERIFIED CUSTOMER
Great service
10/2/2021
Laurie S. VERIFIED CUSTOMER
First experience at south County Lexus after buying my pre certified Lexus. Great customer service
10/2/2021
Kevin K. VERIFIED CUSTOMER
You need to fix the alignment machines
10/2/2021
Susan J. VERIFIED CUSTOMER
Tim is great!
10/2/2021
Tonya Y. VERIFIED CUSTOMER
Loyal Lexus fan. Service was prompt and courteous by all staff
10/2/2021
Barry T. VERIFIED CUSTOMER
Scott was very friendly as well as very knowledgeable about Lexus cars etc. Very enjoyable and easy to talk to.
Barry
10/2/2021
Ben P. VERIFIED CUSTOMER
Ronnie always take care me with pleasure. I always appreciate it. I have nothing to complain but praise.
10/2/2021
Jennifer F. VERIFIED CUSTOMER
Daven was awesome today thanks.
10/2/2021
Joseph P. VERIFIED CUSTOMER
Very professional and friendly service
10/2/2021
A E. VERIFIED CUSTOMER
Scott gave me personal grate service
10/2/2021
Jie L. VERIFIED CUSTOMER
Thanks Lexus! !
10/2/2021
Janet M. VERIFIED CUSTOMER
The best service I have EVER had!
10/2/2021
Shawn S. VERIFIED CUSTOMER
My service advisor Hassan is the best. He has the best customer service and the most knowledgeable.
10/2/2021
JIHAD AND. VERIFIED CUSTOMER
We were extremely happy with the customer service and the car service
10/2/2021
Lousa M. VERIFIED CUSTOMER
I blew a tire this morning and it just happened to be right in front Metro Lexus. They came instantly to my rescue and were able to replace both rear tires in no time. I am a loyal Volvo driver, so unfortunately you won’t see me in a Lexus. BUT your service is Phenomenal!!! (Better than I experienced at Volvo)