I had a scheduled appointment and the person I scheduled with did not advise me of my wait time. Had he done so I would have scheduled my day differently. I bought my car at this dealership and loved that experience. However I live 1.5 hrs away in traffic. I was advised I could get a loaner but did not know until afterwards I h could have had it for 25 hours. I actually was stressed because I had to drive back to San Diego and then back right past the OC dealership the next day. That would have been perfect. My advisor was terrific. But it’s my fault I didn’t explain the situation. Everything turned out fine and that is the only reason I give 4 stars. I was trying to plan the visit for my prepaid service while traveling thru OC. Otherwise, the coffee snacks tv and the lounge area is very nice compared to San Diego dealership. I appreciated that because I was able to get some work done while on the road.
2/23/2022
Claudia A. VERIFIED CUSTOMER
Scott did a great job communicating what services were going to be performed. Speedy service and welcome environment.
2/23/2022
Jim P. VERIFIED CUSTOMER
Thank You South County Lexus! Although we were not able to purchase our 2021 450h from you, Tim went above and beyond to handle a problem that was identified with our new car.
He skillfully and professionally handled a difficult situation that was caused by another dealer.
2/23/2022
Nancy C. VERIFIED CUSTOMER
Service was what I asked for.
2/23/2022
Michael B. VERIFIED CUSTOMER
Thank you for the excellent service RGD.
2/23/2022
Christine P. VERIFIED CUSTOMER
Thank you for the excellent service provided by RGD and the rest of the service staff.
2/23/2022
David S. VERIFIED CUSTOMER
My service advisor is totally awesome awesome! I have to admit that he makes having to take my car in to have a service enjoyable. It's. If that's possible.
2/23/2022
Annette C. VERIFIED CUSTOMER
Thank you so much for taking care of all our issues, and for an outstanding job on completely satisfying our concerns. Job well done to you and your team in the service department. Greatly appreciated.
2/23/2022
Craig C. VERIFIED CUSTOMER
Friendly, informative, always a positive experience with the service department.
2/23/2022
Frank D. VERIFIED CUSTOMER
I am very happy with recent service experience!
2/22/2022
George C. VERIFIED CUSTOMER
Great customer care!!
2/22/2022
Paul L. VERIFIED CUSTOMER
Very timely and courteous
2/22/2022
PAUL S. VERIFIED CUSTOMER
Ted and Tim both did a great job thank you
2/22/2022
Donna B. VERIFIED CUSTOMER
Great service from Tim.
2/22/2022
Deborah S. VERIFIED CUSTOMER
Jeffrey explained everything and provided me with written estimates on work that needs to be done with the next oil change. He explained items that are suggested but not required at this time or the in the future therefore giving me the ability to keep the cost affordable so I can keep taking my car to Metro Lexus dealership for service, as the average person.
2/22/2022
Tobi C. VERIFIED CUSTOMER
Tim was professional and provided exemplary service,
2/22/2022
Charles K. VERIFIED CUSTOMER
Scott Monge always takes great care of me and my Lexus. As an added bonus I always enjoy chatting with him.
2/22/2022
Ryan M. VERIFIED CUSTOMER
Scott was very helpful with deciding on our tire service. He got us setup with our loaner car super quick. Super easy to talk to. 5/5 stars to Scott Monge.
2/22/2022
Dolores H. VERIFIED CUSTOMER
I enjoyed doing business with Lexus today!
Thanks for the loaner car too..
Love my Lexus SC430 and the cabin smells amazing now!!