The Zytek process was a 3. The service dept a 5. Overall a 4
7/18/2022
Wilfert Fam. VERIFIED CUSTOMER
Tim was great. Thanks for the quick, efficient service.
7/18/2022
Abraham R. VERIFIED CUSTOMER
Anthony Lee was great. He communicated with all day to let me know how my car was doing!
7/18/2022
Floyd W. VERIFIED CUSTOMER
I had a dead battery that needed replacement. After having called ahead and arranged an appointment with Adam for 9:30 am, I had my vehicle towed to Lexus. Unlike my many times dealing with RGD, who would call me to give an update within an hour or two, I received no call for hours. I called numerous times, during which either no one was available or there were no updates, I finally spoke to Tim about six hours after dropping off the car. I picked up the car at the end of the second day. Tim was as nice as could be when I met him in person and picked up the car. The issue was the failure of communication and updates along the way. I suspect that my vehicles was not even looked at until the late afternoon, which I understand. Yet someone needs to be transparent and provide updates. Thanks.
7/18/2022
Ashley S. VERIFIED CUSTOMER
Everything from dropping off my vehicle, the service, receiving my loaner, etc. went like clockwork. It was a great experience overall.
7/18/2022
Crystal K. VERIFIED CUSTOMER
service was great. Angelo was excellent.
7/17/2022
Regina O. VERIFIED CUSTOMER
Paul was excellent. Very professional, personable and informative.
I have been occasionally consulting with Ryan Yee on a possible trade. Would like to keep working through him.
7/17/2022
DAVID AND. VERIFIED CUSTOMER
Prices are high. I appreciate the discount we received.
7/17/2022
Judith W. VERIFIED CUSTOMER
Poor planning
7/17/2022
Ethen L. VERIFIED CUSTOMER
I called in for an oil change on Thursday, and mentioned when I purchased the vehicle last year, your MCGE manager Karman Shak, asked me to bring the vehicle for 2 free services and oil change for the next 24 month. When I received the bill, I saw $95 was deducted from a 55k miles service and asked young man who was charging me, he insisted that was the credit for the free oil change, I just don’t have the time to argue. The worst part is I had the 55k miles service with Longo Lexus.
7/17/2022
Phetsamone V. VERIFIED CUSTOMER
Excellent services
7/17/2022
Parisa G. VERIFIED CUSTOMER
Hassan was very kind and helpful. Thanks for all his help for today’s service
7/17/2022
Travis N. VERIFIED CUSTOMER
Satisfied customer
7/17/2022
Antonina W. VERIFIED CUSTOMER
Jeffrey Miller is Very knowledgeable, helpful and always make me feel like a valued customer. I'm always satisfied when Jeff is my service rep. thank you
7/17/2022
James K. VERIFIED CUSTOMER
Customer service staff are all friendly and courteous!
7/17/2022
Dae K. VERIFIED CUSTOMER
Thank you! Appreciate your excellent service.
7/17/2022
Erika M. VERIFIED CUSTOMER
Great job, Hassan!
7/17/2022
Hooshmand A. VERIFIED CUSTOMER
The service was excellent thank you very much
7/17/2022
Debbie L. VERIFIED CUSTOMER
Excellent service
7/17/2022
David H. VERIFIED CUSTOMER
Very professional and helpful in dealing with the service issues