After leaving my car at the service department on Saturday, I was told my car would be ready on Monday. At 5pm Monday, having no word about the status of my car, I called and could reach no one. Left 2 voicemails. Independently, not in response to my inquiry, I got a call from Matt Ivko, with whom I had worked previously. He was kind enough to check
on my car. He reported that the car was ready and that Ben had not come to work Monday. Apparently when an employee is out sick, there is no system in place to check on his workload. This should be corrected. I have been a customer of Lexus Escondido since it opened. I have always been treated well. Not this time.
3/1/2023
Trehunter Inc. VERIFIED CUSTOMER
Mechanical service was performed just fine and no issues. However, the complimentary car was was incomplete and missed major areas of the rear exterior. In fact, Lexus being a luxury brand should take great care in the way their cars come out of service. Paying nearly $200 for a simple oil change and tire rotation one would expect that the complimentary car was would at least leave your luxury vehicle clean. Subpar for a free service. Next time don’t bother, I’ll have a 6-year old do a better job.
3/1/2023
Lisa J. VERIFIED CUSTOMER
Matt is great to work with. I appreciate the timely service he provides. Thank you, Matt!
3/1/2023
Sharon C. VERIFIED CUSTOMER
Not honest about the actual needs of maintenance for a very low mileage car.
3/1/2023
Sally K. VERIFIED CUSTOMER
Hassam was polite, friendly, kind and very patient.
3/1/2023
Kiet D. VERIFIED CUSTOMER
Five star rating is for Tim Rau, he always provide world class services. Thank you for helping me with the out of warranty repair, greatly appreciated. He also knew that I was in the market for the new RX, so he loan me a brand new one while the car is being fixed. That was a great experience and will definitely consider getting one.
3/1/2023
Judith L. VERIFIED CUSTOMER
My car is 100% like new! The drive is smooth as silk all to the leadership of Ben. Thank you!
3/1/2023
Orleta R. VERIFIED CUSTOMER
Service was excellent. People were very polite.
3/1/2023
Rodney M. VERIFIED CUSTOMER
Faustino provided the high level of customer service I am accustomed to getting from Lexus. He was very professional and accurate in his estimates and descriptions of the costs and services to be provided. Thanks Faustino.
3/1/2023
Alice F. VERIFIED CUSTOMER
Christian was totally amazing as usual. He made my service experience grand. He greeted me with a warm smile and took care of me expeditiously. He treated my needs as if they were his own. He was kind, patient, knowledgeable, informative, patient, and extremely professional. Before leaving the service department, he made sure that I was completely satisfied and even made special provisions that I sincerely appreciate. He treated me royally and I am so grateful that Christian is my service advisor. Thank you, Christian, for a job well-done!
3/1/2023
Vicki A. VERIFIED CUSTOMER
Jarrod was wonderful ! Also the man that brought my car was so helpful!
3/1/2023
Cuong V. VERIFIED CUSTOMER
I am very satisfy and thank you so much for good work and excelent support to Mat and the team.
3/1/2023
Richard H. VERIFIED CUSTOMER
As I’ve come to expect the service experience was outstanding. I was kept informed regarding a part that was needed and the work was done as promised
3/1/2023
David R. VERIFIED CUSTOMER
Great customer service as always.
3/1/2023
Princess E. VERIFIED CUSTOMER
Service was great! The only thing was that I forgot I had like barely any gas in my car, it would have been nice had they put a little.
3/1/2023
Mahin T. VERIFIED CUSTOMER
It was very good fhank you
3/1/2023
Samuel J. VERIFIED CUSTOMER
My Ruiz is great ????
3/1/2023
Mimilin L. VERIFIED CUSTOMER
Tino is very good at what he does. Offered available service. Helpful and professional. Thank you again Tino and crown Lexus
3/1/2023
Armando R. VERIFIED CUSTOMER
Great experience overall provided by your entire team. Thank you !