Lexus Monogram Service

Ian was kind, professional and kept me updated which I appreciated.

For my 1st service, Andy did not follow through to verify that I had a service package. I instead was charged over $700! When I told that to the next person at the 2nd service appt, he acknowledged the mistake, but took 2 from my service package! No refund, and now I wasted a service. Not happy at all

Tyler was great! Thank you for everything!

The experience was perfect. Smooth and fast. Mark was wonderful on assisting with kind greeting and smooth follow up. Please keep this type of service at this standard.

Exelant service

I am very satisfied with Danecia'help.Thanks.

Thank you for your help! Very professional and fast service. See you again soon.

Thank you for your services

I hope to have no further problems with my car.

Excellent experience overall. Vanessa was very friendly and took care of all my needs. The other staff were very efficient, too. The waiting facility was extraordinary.

Cordis had the problem identified and corrected very quickly . He kept me informed, was very knowledgeable and it was corrected and I was on my Way, Very professional and a pleasure to work with . Thank you

Chow is one of those people you will never forget very professional answered all my questions I trust him

Vanessa & Tyler were great!

The entire Lexus Team is fantastic!

There was one concern. One of the documents that listed some additional service required was not for my vehicle. It was for a Lexus ES 2020. It had someone else’s name on the header. I was also wondering if there is an airbag recall on my vehicle. Please let me know if there is a recall.

Jarrod was very professional , courteous, and helpful.

Multiple issues: 1) Still having issues w/ navigation system. Service advisor told Me that they could not replicate issue. However, I sat w/ technician in my. Car and issue happened twice. He asked if I wanted to leave the car but, after waiting at dealership for 2 hours, I couldn’t wait any more. 2). Issue w/ GlassCoat protection plan. Svc Tech couldn’t find info in my vehicle information. He told me that I need to call Leasing Dept to have them straighten out. Isn’t that supposed to be Service in title - especially for a luxury brand. Then, was told that it only covers if a professional can’t clean the stains in paint. I asked him to send me info but never got it. I pulled my paperwork and there was no such verbiage. So, I asked him to show me when I picked up vehicle (after showing him my paperwork). I produced a document but said the verbiage was cutoff. Overall, not a good look Lexus. Note; service tech had my car nicely detailed but I don’t know what will happen if I have another issue w/ the paint. Have to say…really disappointed with your dealership. I just spent almost $1k on a 30k service. And, my navigation system still doesn’t work right. It seems like u want me to bring the car in for paid maintenance but the warranty work is not a priority.

Awesome.great personality.Pays attention too customer details..always in communication with the customer if changes are needed their are no surprises!! Great job great customer service ????

Great service advisor. Always very polite

Happy to having Anthony as my service adviser