Thank you for your great customer service, and providing video proof of the service that was completed very helpful.
1/19/2024
Dev B. VERIFIED CUSTOMER
None
1/19/2024
Bonny G. VERIFIED CUSTOMER
Will look for communication
1/19/2024
Leoncia R. VERIFIED CUSTOMER
Very satisfied
1/19/2024
Andrzej B. VERIFIED CUSTOMER
Thank you for the service. Repair was done and the car is in a perfect condition
1/19/2024
**** P. VERIFIED CUSTOMER
I really liked my interactions with Mark Gray. He communicated with me in a timely manner and was very thorough with attending to the services I chose for my car. Thank you.
1/19/2024
Shaul B. VERIFIED CUSTOMER
Very good service
1/19/2024
Tina J. VERIFIED CUSTOMER
I dropped my 2023 vehicle off at 2p to have second key programmed. Around 3:30p I received a text stating that the multi-point inspection had been completed, which was a service I did not know I was receiving. That text did not communicate that the key and my car was ready for pickup. I did not receive a text, call, or email notifying me my car was ready. At 5:10p I called Senecca’s # to learn of status of my car and left a message. I called the service department # and learned it closed at 5p. At 5:30p I went to dealership to find out if my car was ready and learned it had been ready since 4:36p. Any kind of communication effort with me would have remedied the situation.
1/19/2024
Todd G. VERIFIED CUSTOMER
Your team did an excellent job. Thank you.
1/19/2024
Elmar D. VERIFIED CUSTOMER
Anthony, my service advisor is GREAT!
THANK YOU TONY!
1/19/2024
In K. VERIFIED CUSTOMER
I was very happy with mark gray’s service and the work done by the service department
1/19/2024
Hindi Z. VERIFIED CUSTOMER
Helen is the best!
1/19/2024
Pragyan D. VERIFIED CUSTOMER
Please ask the tech people why they reset my settings. Please have the. Set it up to what it was.
Will tell you this Escondido office is way better than Carlsbad office, especially the employees like Maryam, Matt and your loaner service desk are all wonderful. Thank you for being awesome.
1/19/2024
Virginia M. VERIFIED CUSTOMER
I have always appreciated having Helen help me. She’s absolutely wonderful . She’s very friendly, courteous, kind, patient, and very helpful! I will always ask for her whenever the time comes for me to do the service for my car. Exceptional customer service!!
1/19/2024
Myung K. VERIFIED CUSTOMER
Great service and the vehicle was delivered as promised time. Service advisor was sincere and prompt. Thank you so much!
1/19/2024
David W. VERIFIED CUSTOMER
Thank you to Helen, she is amazing!
1/19/2024
Eric R. VERIFIED CUSTOMER
Will definitely go back to Sennen with my Lexus maintenance needs…
1/19/2024
Tom L. VERIFIED CUSTOMER
2024-0118 - Anthony Lee is very professional and dependable. He is the best service consultant to date. Thank you, Tom
1/19/2024
Brenda W. VERIFIED CUSTOMER
Christian was terrific.
Very professional and polite
The whole team was nice. Yes I would recommend.