It took less time to complete the job than expected
2/6/2024
Aaron R. VERIFIED CUSTOMER
Alyssa is personable and friendly, very knowledgable about her job. With her help my vehicle service was done in a thorough and timely manner.
2/6/2024
Helen M. VERIFIED CUSTOMER
No vacuum was perform
2/6/2024
Christopher T. VERIFIED CUSTOMER
Thanks for the quick response!!!
2/6/2024
Joseph T. VERIFIED CUSTOMER
Awesome service as usual. Kudos to Justin n Walter. Thx
2/6/2024
Stephanie H. VERIFIED CUSTOMER
Great service
2/6/2024
Carola B. VERIFIED CUSTOMER
Very satisfied with the service and with George Gonzalez.
Thank you.
2/6/2024
Robert M. VERIFIED CUSTOMER
I appreciate the professional service I received at the dealership. I had a great experience! Thank yo the staff at Lexus!
2/6/2024
Cheryl F. VERIFIED CUSTOMER
Vincent always provides me with excellent customer service. He’s very knowledgeable, professional and very kind.
2/6/2024
Homer V. VERIFIED CUSTOMER
Alfred is a good service advisor.You can trust him much and guide you in a right way.Honest guy and willing to help.
2/6/2024
Doreen B. VERIFIED CUSTOMER
The trunk which didn’t have a problem when i brought The car in won’t stay open. Good thing I checked it before I left since somebody was there to yell at me to get out of the way since it was about to hit me in the head. it was not listed on the service report.
2/6/2024
David R. VERIFIED CUSTOMER
Great service as always and a very professional team of Sales and service personnel. I’ve made a couple recommendations to friends who purchase Lexus from your dealership.
2/6/2024
Maud A. VERIFIED CUSTOMER
Friendly and professional!
2/6/2024
Rujie W. VERIFIED CUSTOMER
Mr Miller treated his Lexus customers very well. He communicated the status of car repair to the customer in a timely manner and with candor. He is honest and straightforward about costs for parts and labor. His professionalism as manager of the service department and his expertise as a mechanic put the customer at ease and free from worries. Furthermore he is also familiar with procedures involving car insurance and car rental business. A people person
2/6/2024
Debbie H. VERIFIED CUSTOMER
The service I required on my vehicle was great BUT Per my call with Ian on my way home from picking up my vehicle from service, I was very disappointed to find that my vehicle while in your care, the passenger windshield wiper does not work at all and was buried under the lip of the hood. The wipers worked perfectly fine on my way to drop the vehicle off as it was raining when I brought it in. I brought your loaner vehicle back with a full tank of gas and undamaged. I did not get the same in return.
When you bring your vehicle to a Lexus dealership for repair, you expect it to leave as you dropped it off with the requested repairs complete. Not leave with something broken that was in working order prior. I hope the dealership makes this right.
2/6/2024
Andrew P. VERIFIED CUSTOMER
Jeffrey Miller did a fantastic job.
The warranty repair was challenging to diagnose, but he kept me informed throughout.
Best experience I have had at Metro as a 25 year plus customer.
2/6/2024
Raymond C. VERIFIED CUSTOMER
Jeff Miller is outstanding!! Whenever I need any service on my Lexus Jeff is the tech I call. His knowledge and follow through is best in class and has a tremendous work ethic. Outstanding job Jeff I appreciate you!!!!!!
2/6/2024
Dora H. VERIFIED CUSTOMER
I love Escondido Lexus dealership. Everyone is nice and friendly??
2/5/2024
Barbara F. VERIFIED CUSTOMER
We did not have good communication from Calvin at all. We are still waiting for him to respond