Professional, accommodating and efficiently fast service. Highly recommend!
2/18/2025
Elinor E. VERIFIED CUSTOMER
Amazing service. Great caring staff A to Z
2/18/2025
Maribel S. VERIFIED CUSTOMER
We need more advisors like Tony Hang.
2/18/2025
Maria M. VERIFIED CUSTOMER
Thanks Tyler Payne you are the best, I appreciate the attention, you are very kind and you explain things very well to me.
2/18/2025
John A. VERIFIED CUSTOMER
The customer service was great, but I was disappointed upon receiving the car.
I stopped and looked at the part that was installed today and noticed
there were missing screws, and the gasket was not properly installed back to its original place. (front windshield collection rubber gasket)
In which I installed back myself.
It was unprofessional for the Lexus brand dealership to make this simple mistake in which customers trust Lexus's quality work.
I didn't think the technician did not check his work and rushed the job. I feel bad for customers who are not car savvy and don't open their hoods regularly.
2/18/2025
Jian Y. VERIFIED CUSTOMER
Super responsible and effective
2/18/2025
Benjamin V. VERIFIED CUSTOMER
George was very helpful very friendly and over all a great guy. I never have issue in Crown Lexus.
2/18/2025
Brenda Z. VERIFIED CUSTOMER
Helpful, patience, friendly, and professional
2/18/2025
Gerardo G. VERIFIED CUSTOMER
Today was my first visit to Keyes Lexus of Valencia service department, and I was very satisfied with the exceptional customer care from David Ventura. I will definitely be back and would highly recommend this dealership for service.
2/18/2025
Barbara M. VERIFIED CUSTOMER
I told Eli and Miquel that my tire light was on and it needed to be reset or thinking it may need a senso.Again the l8ght is on even after leaving the Lexus service department. I'm sure the mechanic who serviced my vehicle had to see it.
2/18/2025
Carmen P. VERIFIED CUSTOMER
I’m not interested in receiving a callback, I just feel services could’ve been provided in a more timely manner and with better communication. There were price variations from what was mentioned at the time the schedule was made to the quote provided in the diagnostic check. Although I understood this was going to potentially take a few days, the car was dropped off Monday and I did not receive an update until Thursday. After declining the services as they weren’t covered by the warranty I did not receive a call back Saturday and went to the dealership Monday as I called 4 times throughout the morning and afternoon and could not get through.
2/18/2025
Janice M. VERIFIED CUSTOMER
Excellent customer service well done he was knowledgeable and explain everything to me and I appreciate that he took the time to do that thank you have a good day
2/18/2025
Audra M. VERIFIED CUSTOMER
Poor service and communication regarding the service we received. Our printed out invoice indicated a tire rotation was not performed, however we were charged for it. Then, upon calling Edward about the discrepancy, he said the tires rotation was completed. Inquired further regarding checkpoint inspection our Lexus and Edward said we willed
Receive it via text. Received a text and is showing that we did not pay for our service inspection sheet is blank. I paid for the service via cash. We are not happy with these issues we have encountered.
2/18/2025
Sylvia V. VERIFIED CUSTOMER
Chow It was very courteous and professional. The service at Lexus in Escondido is excellent and all its staff. Very excellent experience.
2/18/2025
Maria C. VERIFIED CUSTOMER
I’m very satisfied with Edward Simeon I’m giving him 5 stars .
2/18/2025
Dave C. VERIFIED CUSTOMER
Ed was great. Explained everything and was very professional.
My problem is with the dealership. All Lexus dealers I have previously had my car serviced ALWAYS offered a loaner car. Valencia does not. Not really the best for a luxury brand
2/18/2025
John R. VERIFIED CUSTOMER
Ok. Thank you
2/18/2025
Michael C. VERIFIED CUSTOMER
I'M VERY PLEASED WITH THE LEVEL OF SERVICE RECEIVED. KUDOS TO VAHAGEN
AND MANAGEMENT.
2/18/2025
Rayna M. VERIFIED CUSTOMER
Thank you you guys have been great thru this process!
2/18/2025
Alicia B. VERIFIED CUSTOMER
My vehicle now has a crack in the middle of the front window from the complimentary car wash.