I met with Cassie and Candice yesterday. Cassie was immediately responsive, greeted us with a friendly smile, moved the appointment process along quickly, yet gave me all the time needed to answer all my concerns. I felt confident that I was in capable hands. Greeted with a welcoming smile when the gentleman opened the door and guided us in. The Metro team imparts a cohesive strong knowledgeable face.
2/27/2025
Abraham C. VERIFIED CUSTOMER
Faustino provided courteous, simple service. No frills or thrills but the execution was excellent. All my needs were met. Thank you.
2/27/2025
Kenneth B. VERIFIED CUSTOMER
Great service as always.
2/27/2025
Joseph M. VERIFIED CUSTOMER
Jeff was very informative and considered of all of our questions/concerns. He was able to answer all of our questions - very knowledgeable. Great customer service!!!
2/27/2025
Murray M. VERIFIED CUSTOMER
Tomas is simply the best customer service rep we have ever experienced! He is gracious and straightforward and treats us like we are his number one clients! Well done Tomas! Thank you!!!
2/27/2025
Mia N. VERIFIED CUSTOMER
Kenneth was great!!!!
2/27/2025
Tim D. VERIFIED CUSTOMER
Mark was courteous, welcoming, and very professional. He didn’t try to upsell any products or work that was not necessary for my car at this time. I live 140 miles away in Riverside County and I specifically come to Lexus Of Glendale because of the service and quality of work. Keep up the good work.
2/27/2025
Naomi R. VERIFIED CUSTOMER
Danecia was very friendly and very helpful . While I was waiting she made sure to acknowledge me .
2/27/2025
Debra W. VERIFIED CUSTOMER
I will look forward to receiving the survey. Great Job Alyssa.
2/27/2025
Marilyn J. VERIFIED CUSTOMER
I love you guys!!
2/27/2025
Rosellete B. VERIFIED CUSTOMER
Anthony was very helpful and very professional.
2/27/2025
Steven K. VERIFIED CUSTOMER
Excellent service, thanks
2/27/2025
Janet S. VERIFIED CUSTOMER
Love your massage chairs in waiting room . Never get rid of them !
2/27/2025
Jerry P. VERIFIED CUSTOMER
Thank you
2/27/2025
Vershall H. VERIFIED CUSTOMER
The gentlemen walk kind and professional. He explained in detail what the service would entail. He estimated the length of time to the minute. Wow!
2/27/2025
Morvarid S. VERIFIED CUSTOMER
Edward is an amazing and wonderful service supervisor! I appreciate his knowledge of the services and his help. He goes beyond expectation.
2/27/2025
Michele Z. VERIFIED CUSTOMER
Danecia was fine. I was just ticked that this was the third appointment with Ali that was cancelled.
2/27/2025
Annette V. VERIFIED CUSTOMER
As usual Tony did not disappoint! I love the care and the time he takes to make me feel 100% comfortable. Dealing with car service is always stressful, but not with Tony!! He makes you feel good about getting your car serviced at Lexus. He deserves a raise! He didn’t pay me to say that. Truthfully, the customer service that he gives is always top notch. Thanks Tony!!