Satisfied with the outcome but not completely with the experience. When I picked up my car, the invoice was for more than $50 more than the estimate with no explanation given. Told it was extra cost for the oil. Adviser did agree to discount the $50 which was the right thing to do at that point. In addition, my car was given to me unwashed, again with no explanation. I was able to get my car washed the next day, by hand, but just wished I’d been given the option to have it hand washed before I picked it up the day of service.
2/28/2025
April G. VERIFIED CUSTOMER
Cassie is so helpful and professional.
2/28/2025
Hooshang S. VERIFIED CUSTOMER
Job well done, thank you
2/28/2025
Barbara G. VERIFIED CUSTOMER
Excellent service- clear explanations and respectful interactions. Thank you
2/28/2025
Vergion S. VERIFIED CUSTOMER
David was great and very professional.
2/28/2025
Brian D. VERIFIED CUSTOMER
Adam is always great!
2/28/2025
Penny S. VERIFIED CUSTOMER
Everyone in your dealership welcomes you and speaks.a real classy organization. Makes me really feel like a valued customer.
2/28/2025
**** A. VERIFIED CUSTOMER
I’ll be happy to send glowing praise
to Lexus Motors company .
Would you be so kind
as to send me the hard copy
of my pre-purchase
inspection report .
What an amazing service department !
From your service advisors
to the first person who
answered the phone,
what a well organized team !
Thank you again .
Lexus service is absolutely the best
worldwide without a doubt!
Sincerely,
Greg Polski
2/27/2025
Vahan M. VERIFIED CUSTOMER
Call me
2/27/2025
Kalie S. VERIFIED CUSTOMER
amazing service! was in and out very quickly. Alyssa was very helpful and kind!
2/27/2025
Larry T. VERIFIED CUSTOMER
Excellent Service Manager
2/27/2025
Sandra P. VERIFIED CUSTOMER
Very satisfied
2/27/2025
James F. VERIFIED CUSTOMER
Time management important. Give me better ideas when the car is finished and ready to drive off the dealership. Understand your car cleaning team is under pressure. Overall good experience.
2/27/2025
Amos P. VERIFIED CUSTOMER
All good, I love Bill
2/27/2025
Marti G. VERIFIED CUSTOMER
Anthony Lee was absolutely amazing. He is so quick, efficient, and kind. He provided an in-depth assessment for my vehicle and he always provides top tier service. He is def 5-star service.. Really 10-star service!
2/27/2025
Gregory H. VERIFIED CUSTOMER
Amanda was very customer friendly and cared about providing excellent service.
2/27/2025
Sharon P. VERIFIED CUSTOMER
Thank you
2/27/2025
Mario B. VERIFIED CUSTOMER
Great cx services
2/27/2025
Barbara C. VERIFIED CUSTOMER
Attila, our car tech who took us through the orientation with the car was really good.
Mufasa, our salesman worked with us to get the price down so it was manageable.
2/27/2025
Erin D. VERIFIED CUSTOMER
Sami was great. Professional and knowledgeable. Don is a great leader!